A disgrace !!!

Review of Salsadéro about the flight Cubana de Aviación between Paris Orly and La Havane on 29/03/2013 in Economy
Salsadéro CU / CUB ORY / HAV
Note: This review is about an experience that happened more than 3 years ago.

Three-hour delay before take-off, no information provided, and squeezed into an uncomfortable seat: the journey got off to a bad start.

As for the cabin crew, if the job pi... them off then they should let someone else have it! Even if you politely request a glass of water, with a broad smile, you get treated with hostility – disgraceful. Furthermore, you don't get any impression you're dealing with competent individuals; even their appearance is unprofessional!!
During the stopover in Santa Clara the wonderful cabin crew made us get off the plane in order to put us to wait in a packed out terminal.
As for the flight itself, there were no personal headphones for listening to the music with, no videos, and the tray meal was pathetic, etc.
I travel often on long-haul flights but this is something I've never experienced.
I'm not in the habit of providing this kind of review, but I hope it will be of use.
I intend to return to Cuba one day, a magnificent country with hospitable people, but definitely not with Cubana.

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
1 / 5
Was this review helpful?
By Salsadéro, about Cubana de Aviación,
Posted online by Florian de What The Flight, on 14 April 2013
This review has been read 2353 times
Flag this review
This review is also available in French.

Are you a representative of Cubana de Aviación and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!

4 comments RSS Comments

puce67 replied Translate

tout à fait d'accord nous avons vecu la même expérience aller retour. Personnels antipathiques et à la limite méprisantes. Au retour pas de télé, pas d'écouteurs, pas un verre d'eau entre les sois disant repas, ils ont même éteint la lumière après le repas du soir, nous laissant dans le noir, impossible de lire car pas de lumière individuelle. Je n'ai jamais trouvé le temps aussi long. L'aller n'était pas top mais le retour, une vraie catastrophe!!! J'y retournerai mais plus avec cubana. A déconseiller fortement!!

nini replied Translate

Perso je pars dimanche 30/03/2014 c est a dire dans 2 jours et ça commence mal ! Départ d'Orly prévu a 12h30, puis 15h30 puis 18h00 ! Y a t-il encore 1 surprise ? Je viens de lire les commentaires et je suis très inquiète ! Nous passons par 1 agence et n avons pas pu choisir la compagnie ! tant pis pour nous ! ps: c est mon voyage de noces !

Add a comment

Read Cubana de Aviación reviews