Stay cancelled

Review of chocho about the flight Cubana de Aviación CU411 between Paris Orly and Santa Clara on 04/04/2014 in Economy
chocho CU / CUB ORY / SNU
Note: This review is about an experience that happened more than 2 years ago.

This was a flight for a trip to Cuba organised through Transat Voyages. It was originally scheduled for 10:50 am on the 04/04/214 from Paris Orly, then put back to 6:40 pm, then put back again to 10:50 am the next day due to the absence of our plane.

Orly airport managed the situation adequately at the ibis hotel, but information was only drip-fed through.

Returned to the Transat Voyages counter at the airport at 8:00 am on 05/04/2014. Waited till 9:00 am, at which point an employee announced that the holiday had simply been cancelled because Cubana de Aviación's plane had been unable to take off from Havana since the previous day due to a breakdown.
So, won't be using Transat Voyages, with their lower prices (though they're still quite high), ever again. And especially won't be using Cubana de Aviación ever again.

This review is aimed at future tourists interested in a trip to Cuba.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
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By chocho, about Cubana de Aviación, , close to Ellon, Basse-Normandie, France
Posted online by HappyFlight, on 6 April 2014
This review has been read 498 times
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This review is also available in French.

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3 comments RSS Comments

Margauxlvl7 replied Translate

Je pense que nous étions dans le même vol vendredi! Quelle déception pour nous après 6 mois d'organisation et quelle mauvaise information de la part compagnie... Nous avons été baladé pendant 2 jours alors que la compagnie avait forcement une connaissance de la situation. Toutefois après renseignements pris cubana de aviacion est coutumière des annulations et report de vol pour problèmes technique... Mais reste prisée car quasi monopole...
A éviter surtout ! Croyez nous...

Maminette replied Translate

Bienvenue au club! Nous aussi, nous étions sur ce vol: vacances à l'eau !
Pour nous retraités, ce n'est pas trop grave malgré notre déception si nous rentrons dans nos frais mais pour ceux qui avaient pris des congés ! De plus, je suis sûre qu'à Orly, ils connaissaient la situation dès le début, on nous a bien tenu le bec dans l'eau. La Cubana de Aviacon: à éviter!

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