Cubana de Aviación

66 reviews - - Updated 14 hours ago
Write your review

66 traveler reviews

Overall rating

1,92 / 5
1.92 stars over 5 - Based on 12 customers reviews
5 stars




Ratings summary

Value (price + quality) 2,25 / 5
Comfort 2,4 / 5
Costumer service 2 / 5
Your opinion of security 2,33 / 5
Food 2 / 5
Management of luggage 2,67 / 5
Comfort 2,4 / 5
Detailed ratings »

Opinions about Cubana de Aviación

Author Title Rating
Sfx1020 Flight itself ok but 17h delay and unfriendly staff 2/5
Opinions about Cubana de Aviación

order by Date  - Rate  - Interest

filter by 

Flight itself ok but 17h delay and unfriendly staff

Flight was supposed to leave at 1pm, no delay announced prior to going to airport. Upon arrival at airport they started check in despite not being able to tell us when the flight will actually leave as now it appeared as delayed.

At 4pm they announced, after asking several times, flight will only leave next morning at 7am. We had to wait another 90min for them to arrange a bus to take us to the close by hotel.

At 4.30am we were picked up again and taken to the airport. The flight left with another 1h delay which hadn't been announced. Upon arrival in HAV we had to wait 1hour in the plane before they managed to arrange a bus to take us to the terminal.

Throughout the whole time no information was ever passed on to us which was even worse.

Horrible despite the flight actually being ok.

Read more about « Flight itself ok but 17h... »
Economy SCU - HAV 01/2017

Spacious and On Time

As on the departure flight, Cubana had subcontracted to Europ Atlantic Airways on a B767 with 350 seats. There were about a hundred travelers so you could travel sleeping on the benches.

No television, very simple meal. We spent a nice night, the crew was friendly, No problems. Pleasant trip.

Read more about « Spacious and On Time »
Economy HAV - ORY 12/2015

Roomy and On Time

Direct flight on a B767 (around 350 places), subcontracted to Euro Atlantic Airways (Portuguese Airline). There were only about a hundred passengers so you could stretch out over 2 or 4 seats.
No television and a very plain meal, but no problems.

Read more about « Roomy and On Time »
Economy ORY - SCU 12/2015 4 views

30 times at least

I've often traveled with Cubana between Varadero, Havana, Holguin (Cuba) and I love them. I've also already traveled with them from Quebec on a Tupolev 54, and Illouchince 62.
Very good meal and excellent service.
The problem with Cubana is the representatives at the destinations, above all Caribe Sol's.
They want nothing to do with Cubana's customers since they are underpaid. Cubana should change the representatives at their destinations. They've been there too long.
I love Cubana, but I hate Caribe Sol's representatives.

Read more about « 30 times at least »
Economy HAV - YUL More than 2 years 5 reactions 393 views

Never again

We showed up in the lobby at the designated time, 8:30 am, to leave for the airport.

Our flight was at 12:50 pm. At 8:40 am, a representative of Caribsol showed up to announce the first delay. Our flight was now at 5:30 pm. He left as quickly as we arrived, with no explanation.

The only thing was that they had known since the night before.. Then around 9:15 am, the representative came by to announce a second delay. This one was for 9 pm. We had had no explanation and no compensation. Everyone had already checked out, so most of us had to wait in the lobby for the entire day. There was no excuse for any of the airline's actions.

Unsurprisingly, there was no movie on the plane and the takeoff was pretty frightening. I do not recommend them at all.

Read more about « Never again »
Economy YUL - HOG More than 2 years 5 reactions 582 views
Bellamy O.

Never again!

Departure was scheduled for Friday 4 April. An eight-hour delay was announced, then the flight was put back to the following day, then it was cancelled!
No information was provided by the airline. The airline staff were very unpleasant. We were messed around, lied to, and they abused our trust. This airline does not deserve to be trusted.
And you should be aware that ours is not an isolated case: someone from the airline even told us "Ha, well, we often have delays of one or two days, but usually we end up taking off, unlike this time!"!
Not exactly reassuring is it?
The final word on the issue: went to ask Cubana de Aviacion why their plane hadn't taken off. Was it a mechanical problem? No...! Perhaps they're too embarrassed to reveal the real reason? Thank you to the pilot for saving our lives.

Read more about « Never again! »
Economy ORY - HAV More than 2 years 6 reactions 365 views

Avoid completely

Departure for Cuba was on April 11. There was almost no delay (1 hour). However, regarding the trip on Cubana de Aviacion, I feel the need to say that my seat was ripped, there was no blanket even though the air conditioning was on high and the meal, if you could call it that, was bad. The flight crew was so unpleasant I wondered why they had chosen the job. They didn't smile at all, or even say hello when we got on the plane. There was no movie during the ten-hour flight. They passed out headsets, which they said were for listening to music, but the music didn't work.

To sum up: if you have to take this airline, I advise you to buy something to eat and drink in the departure lounge before leaving Orly and to bring your iPod and your books to entertain you. In any case, for my part, I will never take Cubana de Aviacion again.

Read more about « Avoid completely »
Economy ORY - HAV More than 2 years 6 reactions 467 views

Disastrous! An airline company to avoid.

We left after a nine-hour delay. There were no excuses on the part of the company.
On board the flight attendants were not friendly at all; we didn't get a smile from them during the entire 12 hours of the flight.

The plane took off at 8:30 pm and at 10:30 pm the plane was completely dark. The personal lights and the headphones for listening to music didn't work, and there was no movie to watch. The flight attendants had gone to bed by this time so you couldn't even ask for a glass of water. In short, an interminable flight. I've traveled quite a lot and this airline is one to avoid since apparently they often have delays and if you have a connecting flight you have a 9 our of 10 change of missing it.

Read more about « Disastrous! An airline... »
Economy ORY - HAV More than 3 years 5 reactions 167 views

Flight cancelled

We were supposed to go on the “Perfumes of Cuba” tour and, thanks to Cubana, we visited Orly on Friday and Saturday—April 4 and 5, respectively. There are very often delays with this airline. Our flight was cancelled and there was no trip to Cuba. A big disappointment because we had been looking forward to this trip for months…

Read more about « Flight cancelled »
Economy ORY - HAV More than 2 years 9 reactions 206 views

Major delays

I left for Cuba with a national tour operator who reserved my tickets. My departure was planned for March 28 at 11:30 am. At 9 am, they told us that the plane had just taken off from Havana and that we wouldn't take off before 10 pm. All of this was without any information. Luckily we were offered lunch as well as the opportunity to wait in a hotel in Rungis, but we had to wait until the evening to leave.

On the return, I learned at my hotel that the plane was delayed. I was supposed to leave on April 5 around 9:15 pm. In the end the airline chartered a plane from a Portuguese airline and we left the next morning. Not to mention the passengers who had been waiting for their flight for two days.

Cubana is an airline to avoid completely. Delays and unpleasant flight crew.

Read more about « Major delays »
Economy ORY - SNU More than 3 years 3 reactions 111 views

2 travelers pictures

Discover your next flight in pictures

  • vol Cubana Havana Holguin opéré par un ATR de Carribean
  • Flight pictures #2

2 contacts

Find the best way to contact your airline.



In France

41, BD du Montparnasse
75006 Paris
Phone: +33 (0)1 48 62 76 54/5
Email: Accessible only to connected users. Create my account

Is it working? 0 positiv votes 0 negativ votes
Updated on 28 November 2014 | Report a problem

Sales  Cuba

Centro de informacion y reservas
Calle 23 No. 64 esq. P Infanta, Vedado
Ciudad de La Habana
Phone: (537) 834 4446
Email: Accessible only to connected users. Create my account

Is it working? 0 positiv votes 0 negativ votes
Updated on 16 August 2014 | Report a problem