Been to 50+ countries and this is the most horrifying experience I've ever had.
I was unfortunate enough to have been trapped at Beijing on the 5th of November when the weather caused 494 flights to be cancelled. While Air China cannot control the weather, they can control the horrific customer service provided afterwards.
Here is a list of the things I endured from Air China:
Rerouted to Shenyaung and left on the tarmac for hours without food or water
No food vouchers given at Shenyaung
Stood in line for 4 hours to speak with a customer service rep
Was put on a flight back to Beijing on China Southern because Air China had a mechanical error with their plane.
When I got to Beijing, Air China had given my seat to someone else! No explanation, and wouldn't help me. I have a video of the terrible customer service in Beijing. This caused me to miss my train in Delhi and have to book a last minute flight for $100.
Was forced to stand in line for 7.5 hours in Beijing to speak to another customer service representative.
No hotel vouchers given. I had to sleep on the floor of the Beijing airport like a dog.
No food vouchers given.
Refused to upgrade me on any flights stating that 'economy passengers have to remain economy passengers'.
I will also be contacting Lufthansa, United and every other member of Star Alliance to let them know who they are doing business with.
Never fly with them.
Are you a representative of Air China and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!