Rating of Air China

CA / CCA
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85 traveler reviews

Overall rating

2,53 / 5
2.53 stars over 5 - Based on 17 customers reviews
5 stars
6%
4
12%
3
35%
2
24%
1
24%

Ranking

51

Compare

Ratings summary

Value (price + quality) 3 / 5
Comfort 2,8 / 5
Costumer service 2,18 / 5
Your opinion of security 3,77 / 5
Food 2,67 / 5
Management of luggage 3,5 / 5
Comfort 2,8 / 5
Detailed ratings »
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Overall rating

#51 out of 71

2,53 stars over 5

Based on 17 customers reviews

5 stars
6%
4
12%
3
35%
2
24%
1
24%

Value (price + quality)

#35 out of 71

3 stars over 5

Based on 17 customers reviews

5 stars
18%
3 Reviews
4
29%
5
3
18%
3
2
6%
1
1
29%
5

Costumer service

service and travel kit provided by the airline

#64 out of 70

2,18 stars over 5

Based on 17 customers reviews

5 stars
12%
2 Reviews
4
6%
1
3
6%
1
2
41%
7
1
35%
6

Comfort

seat, personal space, noise, cleanliness of aircraft...

#45 out of 70

2,8 stars over 5

Based on 16 customers reviews

5 stars
6%
1 Reviews
4
25%
4
3
38%
6
2
19%
3
1
13%
2

Your opinion of security

seat belt, incident resolution, security presentation...

#26 out of 70

3,77 stars over 5

Based on 14 customers reviews

5 stars
36%
5 Reviews
4
14%
2
3
36%
5
2
7%
1
1
7%
1

Food

quality, quantity, number of meal...

#32 out of 66

2,67 stars over 5

Based on 15 customers reviews

5 stars
7%
1 Reviews
4
27%
4
3
20%
3
2
20%
3
1
27%
4

Management of luggage

lost or broken luggage, waiting time to get them...

#24 out of 65

3,5 stars over 5

Based on 14 customers reviews

5 stars
43%
6 Reviews
4
7%
1
3
29%
4
2
0%
0
1
21%
3

Check-in and boarding

waiting time, general organisation, service...

#36 out of 69

3 stars over 5

Based on 17 customers reviews

5 stars
29%
5 Reviews
4
6%
1
3
29%
5
2
6%
1
1
29%
5

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