Air China

79 reviews - - Updated 10 hours ago

Avoid Air China at all costs! Customer service is horrible. They don't care about passengers.

New York to Bangkok via Beijing. Air China cancelled our flight without providing any options. We were on the phone with them and our Travel agents...

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Economy JFK - PEK 03/2018


Been to 50+ countries and this is the most horrifying experience I've ever had. I was unfortunate enough to have been trapped at Beijing on the 5th...

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Economy PEK - DEL 11/2016 1 reactions

Think about it twice

AirChina cares so much about their customers, leaving you without hotel, without food, without drink, without communication for more than 14...

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Economy CDG - SHA More than 2 years 1 reactions 566 views
Jérôme G.

Pretty good for a short flight

So there I was at the Beijing Airport after an 11-hour flight from Paris CDG and I was happy to have finished the longest leg of my trip to Hong...

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Economy PEK - HKG More than 2 years 2 reactions 594 views

A flight without incident…almost

Takeoff from Manila was scheduled for 6:30 am. There were three pilots who seemed somewhat young, and a small flight crew for this 737-800 without winglets, which was almost 10 years old and weirdly painted in "Silver Peony" style.

Boarding was done by zones. The organization was flawless and it went quickly. Then, while the passengers were getting settled, there was a period of confusion where the head cabin attendant was especially tense, frantically running up and down the center aisle and the flight attendants were beaming – strange on Air China, a smiling stewardess, right? It turned out to be about the mother of a Filipino family and her daughter who was doubtless mentally handicapped. We learned that the latter had endangered the security of the flight. She had tried to open an emergency exit. Really? She was actually seated far from the security exits. They were trying to expel the poor woman who was asking for help from the other passengers. The cabin attendant yelled, "Sit down immediately," when a passenger tried to understand the situation.

After about thirty minutes, the woman and her daughters were expelled from the plane military-style. Roll-out, takeoff, no in-flight entertainment, everyone slept, turbulence, straight flying, re-turbulence and landing. Air China remains a good airline, the food is OK and the pitch was generous for a single-aisle plane.

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Economy MNL - PEK More than 2 years 2 reactions 203 views

Good flight

Travelling from Shanghai to Beijing I used for the first time the Hongqio airport. This airport is mainly used for domestic flights but is modern. Check in was fine. Security control pretty long. The waiting area was big enough and with a nice view on the planes.

Flight was full but we had enough space for the legs and we received a small snack. Arrival on time which is unsual for this connection.

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Economy SHA - PEK More than 3 years 1 reactions 14 views

Verging on perfection

The plane was a brand new Boeing 777-300 and we took off from Beijing on time. The seats were really comfortable and there was a decent amount of...

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Economy BJS - CDG More than 3 years 7 reactions 1,1k views

A pleasant flight

The plane we boarded was an Airbus A330-300 and we took off on time. The cabin crew were very nice and helpful. We were served breakfast one hour...

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Economy HKG - PEK More than 3 years 2 reactions 392 views

Simple but efficient

Rapid boarding onto an Airbus A321, the comfort was far from that of a Boeing 777-300 but it was fine for a 3-hour flight. There was a long wait...

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Economy BJS - HKG More than 3 years 1 reactions 136 views

A perfect flight

I took this flight with my wife and the plane we flew on was a modern Boeing 777-300ER, which was both clean and inspired confidence from a safety...

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Economy CDG - PEK More than 3 years 3 reactions 409 views
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79 traveler reviews

Overall rating

2,36 / 5
2.36 stars over 5 - Based on 22 customers reviews
5 stars




Ratings summary

Value (price + quality) 2,91 / 5
Comfort 2,74 / 5
Costumer service 1,95 / 5
Your opinion of security 3,3 / 5
Food 2,68 / 5
Management of luggage 3,32 / 5
Comfort 2,74 / 5
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