Blue Panorama Airlines : Rome Fiumicino - Nice

2 reviews - - Updated on 18 April 2016
BV / BPA FCO / NCE
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2 traveler reviews

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2 / 5
2 stars over 5 - Based on 1 customers reviews
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Ratings summary

Value (price + quality) 2 / 5
Comfort 2 / 5
Costumer service 1 / 5
Comfort 2 / 5
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Outrageous!



The outward flight on 04/15/2013 departed with a one-hour delay without explanations or excuses by the airline. On the way back, my carry-on was refused by the airline agent, even though it wasn't a problem on the outward trip. I have traveled with different airlines (Easyjet, American Airlines) with this carry-on without any problems. In addition, some bags that were clearly bulkier than mine passed the flight attendant’s visual inspection. Is this a case of double standard by Blue Panorama? Also, I found the flight attendant’s response to be inappropriate. She said it wasn't her problem and that I could decide not to fly with this airline again, a decision which I intend to keep.

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Economy FCO - NCE More than 3 years 3 reactions 89 views
lamas06

Rome-Nice flight



My wife and I went on a Nice/Rome roundtrip with this airline.
No problems on the outward flight.… It was fair….
On the way back, our flight was canceled due to a partial strike in Italy. All by ourselves, we had to manage to find a return flight. No assistance, not even advice! We found another flight on the same day, with Alitalia…. It was a little more expensive (normal).
Since the month of November 2011 I have been trying to get compensation…. Registered letters, e-mails, complaints to the Italian civil aviation…. No ANSWER! Finally, after several months, a complaint to the French civil aviation got a response: they proposed to reimburse us for the return flight’s ticket…BUT NO COMPENSATION…. All of our postage costs and procedures, etc…. All of that was more expensive than what they proposed to give us as reimbursement….
I refused it and I will file a complaint….

It’s PATHETIC….

G. RISPAL

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Economy FCO - NCE More than 3 years 3 reactions
GEGE