My wife and I went on a Nice/Rome roundtrip with this airline.
No problems on the outward flight.… It was fair….
On the way back, our flight was canceled due to a partial strike in Italy. All by ourselves, we had to manage to find a return flight. No assistance, not even advice! We found another flight on the same day, with Alitalia…. It was a little more expensive (normal).
Since the month of November 2011 I have been trying to get compensation…. Registered letters, e-mails, complaints to the Italian civil aviation…. No ANSWER! Finally, after several months, a complaint to the French civil aviation got a response: they proposed to reimburse us for the return flight’s ticket…BUT NO COMPENSATION…. All of our postage costs and procedures, etc…. All of that was more expensive than what they proposed to give us as reimbursement….
I refused it and I will file a complaint….