With my wife, I just return from a trip Paris-Riga, Riga-Helsinki, Helsinki-Paris. We have enjoy the very nice and clean city of Riga and Letton people. A quite beautiful destination !
I would tell you our impressions of once’s journey :
" airBaltic, we care. Every feedback is valuable for us!" says a leaflet on board. however...
If you have to change something in a multi travel flights, the service : reservations, @airbaltic.lv will not read your mails, or will answer outside the questions. No listen !
Marketing policy is a disaster. For french travel agencies, the electronics tickets are "economy class" and boarding pass delivered by airBaltic also print "economy class". In fact , only 8 kilos of weight for your hand lugage are allowed and nothing else. That means nothing in plane hold without extra charge! Rules seen on airBaltic internet site:
"Economy Service Class
Basic Class ticket - when paying for baggage while making booking there is a fee of EUR 19.99 per one way of travel for every checked-in baggage piece. If you pay for baggage using Manage booking, baggage payment form or during check-in online there is a fee of EUR 29.99 per one way of travel for every checked-in baggage piece.
Economy Class ticket - 1 piece of checked-in baggage allowed with weight up to 20 kg, free of charge.
Economy Flex Class ticket - 1 piece of checked-in baggage allowed with weight up to 20 kg, free of charge.
At the airport baggage check-in fee is EUR 40 per bag/per one way of travel. In other sales channels (e.g. agencies or ticket offices):
fee of EUR 30 per bag/per one way of travel;
for BalticMiles members if baggage check-in fee is paid together with the ticket, fee is EUR 20 per bag/per one way of travel.
In case your trip includes a stopover in Riga for more than 24 hours, the baggage fee is applicable per each flight to your final destination separately."
As you see you have to pay when check in, because your bag is a little bit more than 8 kilos or exceed small dimension of 55X40X20 cm. No hand bag for women allowed !
Other point unknown by travel agency where you have bought your electronics plane tickets : You have also to pay for check in in airport, and recieve your boarding pass ! (10 Euros). they will say you : It is free if you do it yourself with your computer on our site. How can we know ?
Many passengers have unpleasant surprise to pay extra fees.
In conclusion, airBaltic has a very bad practice of hidden charges. If you have differents flights with transit in Riga, this low cost company can be as high priced than other companies.
Furthermore, food and drinks in the cabin are expensive.
The feeling for consummer is no consideration of him.
Staff deserves better.
Because of his marketing policy, air Baltic is rated among the 10 worse companies !
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