One of the worst airlines in the world

Review of Lov about the flight Air Baltic between Zurich and Helsinki on 10/09/2015 in Economy
Lov BT / BTI ZRH / HEL

Never again! I left at 9 in the morning on a Zurich - Riga - Helsinki flight with Air Baltic. In Riga, I had the unpleasant surprise of learning in that my flight to Helsinki had simply been canceled and they had "fit me onto" a flight leaving Riga at 7 pm.

That made it impossible for me to take the last train to South Karelia where I was expected at a conference. I've rarely seen anyone more arrogant than the young woman whom I asked if the airline was going to offer me a hotel in Helsinki. She promptly brushed me off.

Furious, I am sitting on a chair in the Riga Airport and writing this short review recommending that all travelers leaving Zurich strenuously avoid this airline. Roughly speaking, this little trip will cost me a lot: plane, useless and non-reimbursed hotel in Lappeenranta and the hotel Helsinki (which is a very expensive city).

I'll add that I assume that the lack of passengers on my flight was because of this likely 7 pm grouping.

I've been traveling all my life, but this was a nightmare. There was nothing wrong with the plane, which was almost new, the normal low-cost comfort or the professionalism of the stewards. It's too bad that the service stopped there. The airline should understand that the passengers, even those who pay a lower price, want to arrive at their business meetings on time.

General
Overall rating
1 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
3 / 5
On board
Comfort
2 / 5
Costumer service
1 / 5
Your opinion of security
3 / 5
Food
1 / 5
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By Lov, about Air Baltic, , close to Finland
Posted online by HappyFlight, on 11 September 2015
This review has been read 305 times
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This review is also available in French.

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