Air Baltic

53 reviews - - Updated 7 hours ago
BT / BTI

The worst airplane company, destroyed my vacations and do not sustain the costs they have caused me.



The worst airplane company, that not only destroyed our vacations but also is unfair and do not sustain the cost they cause to people. I have been...

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Economy MXP - TLV 12/2017
akadareja

6 Hours of Torture



The company is positioning itself as a ''Low Price'' Airline which is simply inaccurate. Pricing is actually going neck in neck with the pricing offered by Star Alliance, One World or Skyteam.
Unlike the alliance companies, Air Baltic will ''Nickel and Dime'' you for everything.
At the 6 hour intercontinental flight You will pay for Check in, Ticketing, Seat choice, Water, Meal Etc... Other companies in that price range build it all in the price.
They claim to have the most modern fleet. Well, they just forgot to mention that they equipped that modern fleet with seats which are equally comfortable as a pile of Rocks. There is no option of headrest, which would make laying down on the concrete floor for 6+ hours more enjoyable than a flight with Air Baltic.
Very Low Standard.
In no option situation the carrier is flyable but otherwise I'm always looking some other direction for my flying needs. There are plenty of companies that will treat you as they would actually like to see you back on the board. Air Baltic is very good at creating that opposite feeling.

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Economy AUH - RIX 01/2018
Mambo79

The most terrible company



I recently had flight from Newark to Riga with connection in Hamburg. Arrived at 6:50AM and my flight was scheduled for 8:50AM, so I had almost 2...

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Economy HAM - RIX 07/2017 3 reactions
msirocka

Cheap in every way except price



Air Baltic will try to charge you for every smallest thing on top of mid range ticket price : luggage, check in, seat selection, food, not even a drink of water on the house.

Seat and access to toilet so far still included.

At least to me this leaves the most unpleasant feeling of beeing fleeced non stop.

By the same flight via another company (for instance Brussels Airlines) and all of a sudden you get more for the same price while on the very same flight. Maybe its time they had a rethink on what kind of impression all this leaves. In my case, I have taken flights with a stop-over choosing over direct flight with these guys.

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Economy RIX - BRU 12/2016
Inga K.

Charging us extra costs for their fault



We received a email from Airbaltic to check in online.

We click on the check in button and it came up with a error about the webpage not responding, all other websites worked and we have internet connection.

We figured like every other airline they could just click on print for the boarding pass so left it. When we got to the airport they said they wanted us to go to a sales desk to buy boarding passes for a total cost of €60. €30 per person. We explained because their poorly built system we couldn't check in even though we followed their rules.

Even though it was clearly there fault they didn't wave the fee and had to charge us.

I am a professional and have a team of staff that work for me who all travel for work. This €60 will cost them many thousands of euros of lost income and all people

I told to I will go out of my way to make sure they don't get mistreated as well.

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Economy BUD - RIX 06/2016 1 reactions
Lachie

Reasonably priced, but terrible customer services if there is an issue



AirBaltic were a convenient option as they flew directly from Zurich to Riga, but when the flight was cancelled they were incredibly unhelpful. We...

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Economy ZRH - RIX More than 2 years 1 reactions 8 views
Travel123

One of the worst airlines in the world



Never again! I left at 9 in the morning on a Zurich - Riga - Helsinki flight with Air Baltic. In Riga, I had the unpleasant surprise of learning in...

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Economy ZRH - HEL More than 2 years 4 reactions 305 views
Lov

Hassle free Air Sushi



Air Baltic gives you various options when buying your ticket, and not just concerning the seating position or the weight of checked-in baggage: you...

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Economy VNO - RIX More than 2 years 30 reactions 204 views
AirNapoleon

A problem-free trip



100% satisfied! Departed and arrived on schedule. Sufficient information and announcements provided onboard. The plane was clean and in perfect...

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Economy RIX - BRU More than 3 years 27 reactions 203 views
Legein
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53 traveler reviews

Overall rating

2,08 / 5
2.08 stars over 5 - Based on 12 customers reviews
5 stars
8%
4
23%
3
8%
2
15%
1
46%

Ranking

69

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Ratings summary

Value (price + quality) 2,42 / 5
Comfort 2 / 5
Costumer service 1,92 / 5
Your opinion of security 2,8 / 5
Food 1,75 / 5
Management of luggage 2,56 / 5
Comfort 2 / 5
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Discover your next flight in pictures

  • Embarquement
  • En vol
  • Flight pictures #3
  • A table!
  • Lecture
  • Hélice
  • Sushis
  • Siège
  • Avion