Air Baltic

58 reviews - - Updated 9 hours ago
BT / BTI

Terrible costumer service, poor exchange policy



2 of us flying from Riga to St. Petersburg for small mistake on Rushian visa they denied our flight, we have paid 725 euros for 2 tickets. After that we try to find the way to exchange the date, unfortunately air baltic has very Very Very poor costumer service they prefer to steal costumer money rip them off !! Without providing any cervice or understanding what r the right or flexibility to change the date or return tick. I have lost with them 1.250 euro in last 2 months because of that!! My question is why would they have this policies when in Europe every company paying fine you can change your dates ?? Why would they steal peoples money? Terrible service!!!

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Economy RIX - LED New
Ilona

MILITANT AWFUL CUSTOMER SERVICE



Flight over on Air Baltic air from London to Riga was ok..no extra bag charges on the way over. No problems really at all other than that they did...

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Economy plus RIX - KEF 08/2019
dtjensen7

Terrible and disaster company also it staff, not client orientated



Terrible and disaster company also it staff, not client orientated. They will get forever my negative opinion about their company, staff behaviors...

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Economy RIX - MUC 04/2019
Julijus

The worst airplane company, destroyed my vacations and do not sustain the costs they have caused me.



The worst airplane company, that not only destroyed our vacations but also is unfair and do not sustain the cost they cause to people. I have been...

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Economy MXP - TLV 12/2017
akadareja

6 Hours of Torture



The company is positioning itself as a ''Low Price'' Airline which is simply inaccurate. Pricing is actually going neck in neck with the pricing offered by Star Alliance, One World or Skyteam.
Unlike the alliance companies, Air Baltic will ''Nickel and Dime'' you for everything.
At the 6 hour intercontinental flight You will pay for Check in, Ticketing, Seat choice, Water, Meal Etc... Other companies in that price range build it all in the price.
They claim to have the most modern fleet. Well, they just forgot to mention that they equipped that modern fleet with seats which are equally comfortable as a pile of Rocks. There is no option of headrest, which would make laying down on the concrete floor for 6+ hours more enjoyable than a flight with Air Baltic.
Very Low Standard.
In no option situation the carrier is flyable but otherwise I'm always looking some other direction for my flying needs. There are plenty of companies that will treat you as they would actually like to see you back on the board. Air Baltic is very good at creating that opposite feeling.

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Economy AUH - RIX 01/2018
Mambo79

The most terrible company



I recently had flight from Newark to Riga with connection in Hamburg. Arrived at 6:50AM and my flight was scheduled for 8:50AM, so I had almost 2...

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Economy HAM - RIX More than 2 years 3 reactions
msirocka

Cheap in every way except price



Air Baltic will try to charge you for every smallest thing on top of mid range ticket price : luggage, check in, seat selection, food, not even a drink of water on the house.

Seat and access to toilet so far still included.

At least to me this leaves the most unpleasant feeling of beeing fleeced non stop.

By the same flight via another company (for instance Brussels Airlines) and all of a sudden you get more for the same price while on the very same flight. Maybe its time they had a rethink on what kind of impression all this leaves. In my case, I have taken flights with a stop-over choosing over direct flight with these guys.

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Economy RIX - BRU More than 2 years
Inga K.

Charging us extra costs for their fault



We received a email from Airbaltic to check in online.

We click on the check in button and it came up with a error about the webpage not responding, all other websites worked and we have internet connection.

We figured like every other airline they could just click on print for the boarding pass so left it. When we got to the airport they said they wanted us to go to a sales desk to buy boarding passes for a total cost of €60. €30 per person. We explained because their poorly built system we couldn't check in even though we followed their rules.

Even though it was clearly there fault they didn't wave the fee and had to charge us.

I am a professional and have a team of staff that work for me who all travel for work. This €60 will cost them many thousands of euros of lost income and all people

I told to I will go out of my way to make sure they don't get mistreated as well.

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Economy BUD - RIX More than 3 years 1 reactions
Lachie

Reasonably priced, but terrible customer services if there is an issue



AirBaltic were a convenient option as they flew directly from Zurich to Riga, but when the flight was cancelled they were incredibly unhelpful. We...

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Economy ZRH - RIX More than 3 years 1 reactions 8 views
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58 traveler reviews

Overall rating

2 / 5
2 stars over 5 - Based on 10 customers reviews
5 stars
9%
4
18%
3
9%
2
18%
1
45%

Ratings summary

Value (price + quality) 2,3 / 5
Comfort 2,29 / 5
Costumer service 2 / 5
Your opinion of security 2,88 / 5
Food 1,4 / 5
Management of luggage 2 / 5
Comfort 2,29 / 5
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compagnies-aeriennes/classement-des-m

  • Siège
  • Avion
  • Flight pictures #3
  • En vol
  • Hélice
  • A table!
  • Lecture
  • Sushis
  • Embarquement