An airline bogging itself down in bureaucratic procedures

Review of sfarburg about the flight Eva Air BR 088 between Paris Charles De Gaulle and Taipei on 04/07/2014 in Economy
sfarburg BR / EVA CDG / TPE
Note: This review is about an experience that happened more than 2 years ago.

I purchased four tickets for Paris/Taipei in January on Eva's website, paid for the same day using a Visa card that was due to expire in May 2014.

I presented myself at check-in on the 4 July using my new, valid card. They refused to allow me to board because I should have presented my expired Visa card!

Eva's staff didn't try to find any solution or go to any effort, preferring to ensure their compatriots travelled on the flight rather than Europeans, via overbooking! And to top it all they asked me to pay a €200 penalty per ticket in to get them refunded.

Not an airline to recommend: no goodwill gestures, stupid procedures.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5

Flight pictures

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By sfarburg, about Eva Air, , close to Compiègne, Picardie, France, via its phone
Posted online by HappyFlight, on 6 July 2014
This review has been read 273 times
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This review is also available in French.

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One comment RSS Comments

ecuparieur replied Translate

la plupart des compagnies asiatiques demandant la présentation de la carte bancaire ayant servie au paiement des billets et doivent l'indiquer sur leurs sites au moment de la réservation et par rappel avant le vol, à la lecture de votre avis , vous n'aviez pas eu d'infos de leur part apparemment

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