Lost property problem

Review of MCGYVER about the flight Nouvelair Tunisie between Djerba and Brussels on 15/08/2014 in Economy
MCGYVER BJ / LBT DJE / BRU
Note: This review is about an experience that happened more than 3 years ago.

We accidentally left a scuba diving folder at the check-in desk. The document was found on the 16/08/2014 and sent to Nouvelair's baggage claims department.

When we telephoned them, they assured us they'd be able to send us the folder once they'd received an email from us.

We sent them the requested email but haven't heard a thing since.
We've tried in vain to contact them. The folder in question is of no value to anyone.

It contains diving documents that are very important to their owner. We find the airline's attitude deplorable.

General
Overall rating
3 / 5
Value (price + quality)
3 / 5
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By MCGYVER, about Nouvelair Tunisie, , close to Brussels, Brussels Hoofdstedelijk Gewest, Belgium
Posted online by HappyFlight, on 1 October 2014
This review has been read 130 times
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This review is also available in French.

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