Unreliable, inconsistent, sloppy

Review of Zulfikar about the flight Flybe between Exeter and Dublin on 15/07/2019 in Economy
Zulfikar BE / BEE EXT / DUB

Was booked for a flight to Dublin that was cancelled at the last minute. After providing no reasonable alternative I was forced to take a train to Bristol in order to catch another flight from another airline to make my meeting. When I contacted the airline to ask for a reimbursement, not only was I told "no", but it took them nearly a month to respond to multiple queries.

The carelessness of this airline defies belief. I have dealt with a lack of professionalism from their staff in the past but this demonstrates that the problem is larger than a few dissatisfied flight attendants. I will be avoiding them as much as possible in the future.

General
Overall rating
1 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
3 / 5
Costumer service
3 / 5
Your opinion of security
3 / 5
Food
3 / 5
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By Zulfikar, about Flybe,
Posted online by admin, on 13 September 2019, view original version
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