AMAZING customer service!!

Review of Georgia123456789 about the flight Flybe between Exeter and Alicante on 27/02/2018 in Economy
Georgia123456789 BE / BEE EXT / ALC

This morning I stupidly left my passport at home, I was supposed to fly from Exeter to Spain!! When I arrived at the airport I suddenly remembered that I didn't have my passport, I went up to flybe's customer service check in and told them my situation they kindly recommended that I went home to collect my passport and return to the airport but the told me that I wouldn't make it back in time for my flight, the lovely young lady was ever so helpful, she had a look on her screen and she said that I could fly from Exeter to Norwich and then from Norwich to Spain, I was a bit concerned as the time limit between the two flights was 30 mins and as soon as I land the gates for the next flight would close but the have organized for a lady to assist and guide me at the other end !!
When I came back to the airport they not only remembered me but the went above and beyond to help me and I am so greatfull as I did not want to miss my nan and grandad 60th wedding anniversary!!
Thank you Flybe!! And Thank you to the young lady and man that kindly helped me!!

General
Overall rating
5 / 5
Value (price + quality)
4 / 5
On the ground
Check-in and boarding
5 / 5
Management of luggage
5 / 5
On board
Comfort
5 / 5
Costumer service
4 / 5
Your opinion of security
4 / 5
Food
4 / 5
Share!
Was this review helpful?
0
0
By Georgia123456789, about Flybe, , close to United Kingdom, via its phone
Posted online by admin, on 27 February 2018, view original version
Flag this review

Are you a representative of Flybe and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!

Add a comment

Read Flybe reviews