AMAZING customer service!!

Review of Georgia123456789 about the flight Flybe between Exeter and Alicante on 27/02/2018 in Economy
Georgia123456789 BE / BEE EXT / ALC

This morning I stupidly left my passport at home, I was supposed to fly from Exeter to Spain!! When I arrived at the airport I suddenly remembered that I didn't have my passport, I went up to flybe's customer service check in and told them my situation they kindly recommended that I went home to collect my passport and return to the airport but the told me that I wouldn't make it back in time for my flight, the lovely young lady was ever so helpful, she had a look on her screen and she said that I could fly from Exeter to Norwich and then from Norwich to Spain, I was a bit concerned as the time limit between the two flights was 30 mins and as soon as I land the gates for the next flight would close but the have organized for a lady to assist and guide me at the other end !!
When I came back to the airport they not only remembered me but the went above and beyond to help me and I am so greatfull as I did not want to miss my nan and grandad 60th wedding anniversary!!
Thank you Flybe!! And Thank you to the young lady and man that kindly helped me!!

Overall rating
5 / 5
Value (price + quality)
4 / 5
On the ground
Check-in and boarding
5 / 5
Management of luggage
5 / 5
On board
5 / 5
Costumer service
4 / 5
Your opinion of security
4 / 5
4 / 5
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By Georgia123456789, about Flybe, , close to United Kingdom, via its phone
Posted online by admin, 22 days ago, view original version
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