Flybe

59 reviews - - Updated 19 hours ago
BE / BEE

Unreliable, inconsistent, sloppy



Was booked for a flight to Dublin that was cancelled at the last minute. After providing no reasonable alternative I was forced to take a train to Bristol in order to catch another flight from another airline to make my meeting. When I contacted the airline to ask for a reimbursement, not only was I told "no", but it took them nearly a month to respond to multiple queries.

The carelessness of this airline defies belief. I have dealt with a lack of professionalism from their staff in the past but this demonstrates that the problem is larger than a few dissatisfied flight attendants. I will be avoiding them as much as possible in the future.

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Economy EXT - DUB 07/2019
Zulfikar

Very good - No problems at all.



We arrived at Jersey Airport for our return journey to Southampton. I had already booked special assistance for myself with Swissport but then my husband was suddenly taken ill. I was terrified for him but the Special Assistance and other Airport personnel were incredibly helpful and reassuring: nothing was too much trouble. We were both assisted to the plane in wheelchairs, then again upon arrival and through to the taxi rank in Southampton. What could have been a total nightmare turned out to be professionally, efficiently and sensitively handled. Thank you Flybe and Swissport!

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Economy SOU - JER 09/2019
Jammybee

Money-grabbing baggage "policy"



I've travelled several times with Flybe before and used the SAME small hand luggage suitcase each time and I never had a problem going through all...

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Economy SOU - DUS 06/2019
Maz_95

WORST AIRLINE PERIOD



I ARRIVED AT "MAN" ON THOMAS COOK AIRLINES, LATE OF COURSE. AT 6AM SAT MORNING. NO CUSTOMER SERVICE STAFF, ABSOLUTELY THE WORST. NO WHEELCHAIR AS REQUESTED, NO CLEAR DIRECTION TO MY FLYBE CONNECTION FLIGHT, CHANGE OF GATE DUE TO ONGOING CONSTRUCTION. AT SECURITY, I WAS LEFT BY FLYBE ASSISTANT, WHO WAS RUSHING 2 OR 3 OTHERS TO TEMORARY
GATE. I WAS LEFT ON MY OWN, I AM AN WALKING DISABLED
OLDER PERSON...I MADE IT TO THE PLANE, OF COURSE
MY BAGGAGE DID NOT. IT WAS THE NASTIEST PLANE, THE
FLIGHT ATTENDANT DID NOT DO HER CHECK LIST, READ HER SCRIPT. SAD TO SAY...IT'S THE WORST....HOPEFULLY
VIRGIN ATLANTIC WILL BUY THEM, AND FIRE THE MANCHESTER STAFF, AND RETRAIN THE CREWS, AND EITHER FIX THE TERMINAL OR CHANGE LOCATIONS!!!

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Economy MAN - CDG 07/2019
BWJ

Catalogue of errors by Flybe...terrible customer service



I purchased return flights for myself and my husband from Manchester to the Isle of Man. Prior to travelling Flybe cancelled my return flight and...

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Economy MAN - IOM 05/2019
LVT

Worst airline ever



Flybe reduced the hand luggage size before the flight without any proper notice, provided their staff with luggage measurement units which were even smaller than the new sizing, and forced every single person with a hand luggage on the flight, no matter the size (about 50 people at least) to dish out £50 to board the plane. Not only this is against consumer rights, but it also goes against antitrust laws as the true hidden cost of the flight was forcefully push to nearly double what the ticket at the time of purchase cost, hence exerting unfair competition against competitor airlines in the and route.
Furthermore the staff at the gate refused to provide passenger with a legal receipt showing the item of purchase for the £50 charge.
An utterly despicable airline with zero ethics: avoid at all cost!

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Economy ABZ - LHR 05/2019
Mathavar

2 hour flight delay=missed connection=forced to buy fresh rail tickets - 150 Euros!



Upon landing at Birmingham (from Aberdeen) discovered that the flight to Lyon was delayed by over 2 hours. No explanation given at any time. We'd...

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Economy BHX - LYS 08/2018
DontflyB

Dont fly with flybe



I landed in East Midlands Airport 4 days ago and quickly realized my luggage was not there. Went to customer service and was told to fill out a report sheet and that they’d get back to me shortly. FOUR DAYS later they have still not tracked my suitcase, have not bother calling me, and have not bothered emailing me wth updates. I had to be the one who is making the regular calls to them asking to be updated on the situation. The customer service agents seem extremly incompetent and indiffarent to the fact that I am stranded in a foreign countey with no cloths, and no necessities to get by. Tomorrow I have to take a train to another city, and my suitcase is still not tracked and I have not been reassured that there’s some sort of light at the end of the tunnel.
Thia is extrmely upsetting and has ruined my entire vacation trip.
I will NEVER fly wih them again and will recommend that everyone else stay clear of them as well.

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Economy YYZ - EMA 08/2018
Dee555
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59 traveler reviews

Overall rating

1,58 / 5
1.58 stars over 5 - Based on 33 customers reviews
5 stars
11%
4
3%
3
3%
2
3%
1
80%

Ranking

59

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Ratings summary

Value (price + quality) 1,7 / 5
Comfort 2,36 / 5
Costumer service 1,72 / 5
Your opinion of security 2,31 / 5
Food 1,9 / 5
Management of luggage 2,04 / 5
Comfort 2,36 / 5
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