Flybe

44 reviews - - Updated 14 hours ago
BE / BEE
Note globale moyenne des avis

Do you love being verbally abused? Then you'll love Flybe.



I was verbally abused by a Flybe ticket agent in Amsterdam. I was flying KLM to Dublin from Salt Lake City and I had a layover in Amsterdam. My...

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Economy AMS - DUB 03/2018 4 reactions
Sra

Horrendous Flight



Never mind the restricted baggage policy, I'm more concerned about the Q400 itself. It feels like bolsa wood flying against a hurricane. We had...

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Economy SOU - DUS 12/2017
Div222

Avoid



6hr delay due to apparently technical problems but I am note sure what to believe with this outfit. Too much to share on the catalogue of subsequent issues. Showed up Flybe for what they really are, a shambles with a total disinterest in there passengers and concerning maintenance of their aircraft

Aircraft appear dated. Seating is 2 x 2 which is good
No entertainment apart from watching the aircrew performance
Food - 2nd customer to be asked following start of service and no sandwiches.
Plane was cold in both direction - probably saving money on the heating or it probably broke like a lot of other things seemed
Captains info - minimal but no problem prefer them to concentrate on flying plane and getting where we are going safe and efficiently
Check In in Prague was a complete joke. - Ground staff poor
Flight attendants - poor.

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Economy PRG - SEN 12/2017
Joe90

Cancelled Flights



I had booked a holiday for two to Berlin for sightseeing and to see the Christmas markets.
Our flight, BE4421, was to leave Doncaster/Sheffield on Monday, 04/12/2017 at 18:30.
At approx, 13:00 that afternoon we received news that my mother-in-law had a stroke. Obviously, we went to the hospital and missed the flight.
At 00:18 on Tuesday 05/12/2017 I received an email informing me that both flights had been cancelled, return flight BE4422 on Monday 11/12/2017,
I was told that Flybe automatically cancel all flights if you're a no-show for any flight. I was also informed that I was due no refund.
I wonder how much Flybe got for the seats I had already paid for the return journey?

My mother-in-law is doing ok!

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Economy DSA - TXL 12/2017 1 reactions
James2504

Appalling Customer Services - avoid at all costs



Flybe has an appalling customer service and try at all costs to squeeze more from customer. In most cases you can't change your flight online within 36h of your flight (i.e. if the check-in has been made) and they phone service operate reduced hours. Result, if you have an emergency in the evening and need to change your early morning flight, forget about it, you will be given a no-show and completely lose your ticket. They won't even let you pay a fee, the booking is wasted.

My son had to be taken to A&E overnight and I tried to change my flight at 1am. Flybe won't let you do it: neither online or over the phone are available. I emailed Flybe be during the night I called customer services the next day. I then emailed Flybe the doctor's prescription as requested and still received a "Sorry, there's nothing we can do, your ticket is voided".

Recommendation: do like many others and just avoid this terrible airline. If not for the tiny planes, bad in-flight service or the minimal overhead storage, do it for the appalling customer services.

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Economy ABZ - LCY 09/2017
Davi Q.

Dreadful



Flew from Doncaster. One female ground crew removing cases by the dozen. Most 1 to 2 cm more than specified and then charging additional baggage...

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Economy DSA - AGP 11/2016 2 reactions
Bsa

Horrible experience



Absolutely horrible experience with Flybe.

I booked a flight from London to Groningen weeks before the departure and arrived at the airport 3 hours before departure. The flight was delayed by 2 hours due to unexplainable cabin crew issues. I ended up spending the entire Christmas Day at the airport with no vouchers or compensation or information about the delay. I missed my family Christmas dinner and will never fly with Flybe again!

Do not book flights with this company- zero customer service.

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Economy SEN - GRQ 12/2016
Simone T.

Perfect for a Low-Cost Airline.



After reading other reviews, mostly negative, we weren't sure about making reservations with this airline.

We still bought our tickets with flybe and we were completely satisfied.

There was no delay, no cancellation and the crew was charming. The service we got was exactly what you would expect from a standard low-cost airline (and once again we didn't take the bus to get to the terminal).

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Economy CDG - CWL 08/2016
Estelleoum
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44 traveler reviews

Overall rating

1,76 / 5
1.76 stars over 5 - Based on 21 customers reviews
5 stars
9%
4
9%
3
5%
2
5%
1
73%

Ranking

72

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Ratings summary

Value (price + quality) 2 / 5
Comfort 2,36 / 5
Costumer service 1,72 / 5
Your opinion of security 2,44 / 5
Food 1,42 / 5
Management of luggage 2,36 / 5
Comfort 2,36 / 5
Detailed ratings »

Opinions about Flybe

Author Title Rating
Sra Do you love being verbally abused? Then you'll love Flybe. 1/5
DarrenLa AWFUL MONEY GRABBING LUGGAGE POLICY 1/5
Georgia123456789 AMAZING customer service!! 5/5
Opinions about Flybe

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34 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
  • Les sièges
  • Birmingham International
  • Au dessus du Jura
  • Flight pictures #5
  • Le menu
  • Arrivée à Genève.
  • Flight pictures #8
  • Flight pictures #9
  • Débarquement à Orly
  • Flight pictures #11
  • Flight pictures #12
  • Flight pictures #13
  • Embarquement à Southampton
  • Sandwich Dinde-Salade-Tomate, chips, coca - Très bon.
  • Départ sous la pluie
  • La collation offerte
  • Flight pictures #18
  • Vue du 3A
  • Flight pictures #20
  • Flight pictures #21
  • Flight pictures #22
  • Et demi collation
  • Flight pictures #24
  • Flight pictures #25
  • Départ de Genève
  • Départ sous la pluie
  • Arrivée dans le brouillard
  • Flight pictures #29
  • Flight pictures #30
  • Flight pictures #31
  • Flight pictures #32
  • Flight pictures #33
  • L'avion