Worst travel of my life

Review of Lilie about the flight British Airways between Paris Charles De Gaulle and New York Jfk on 23/04/2016 in Economy
Lilie BA / BAW CDG / JFK

So disappointed of BA and Virgin services. I can even say one of the worst travel of my life. I just come back from NYC 3 major incidents happened:
- My suitcase has been lost during 3 days flight london to NYC ! Delivered the second day but at the wrong address, i had to wait the end of the third day...can't beleive this could happen... during 3 days nobody called me i had to call everyday which was not normal.
- On our flight back to London (NYC to london) the flight was not full, some rows with 4 seats were free. We decided to move to one of those rows to have more places and to be able to sleep... but... can you believe that they told us to move back to our seats because rows were reserved for the cabine crew to sleep ! First time of my life i have seen that the confort of client is not the priority and most of the cabine crew were sleeping ...
- On our last flight London to Paris, we had a seat row 29 but can you believe that people with a seat from row 29 to 30 couldn't board because the plane was smaller.... only until row 28 !
I travel a lot with my husband and i never complain but it was the worst travel of my life and i will never travel with this company again. Good luck for those who will travel with BA and Virgin ! On our last flight we discussed with 2 other couple and they had same incident on their travel to brasil....

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Your opinion of security
3 / 5
Food
3 / 5
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By Lilie, about British Airways, , close to Le Perreux-sur-Marne, Île-de-France, France, via its phone
Posted online by Nicolas, on 20 May 2016, view original version
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