Rating of British Airways

BA / BAW
Write your review

246 traveler reviews

Overall rating

3,1 / 5
3.1 stars over 5 - Based on 63 customers reviews
5 stars
17%
4
25%
3
29%
2
6%
1
22%

Ranking

32

Compare

Ratings summary

Value (price + quality) 3,16 / 5
Comfort 3,73 / 5
Costumer service 3,49 / 5
Your opinion of security 4,27 / 5
Food 3,39 / 5
Management of luggage 3,67 / 5
Comfort 3,73 / 5
Detailed ratings »
filter by

Overall rating

#32 out of 73

3,1 stars over 5

Based on 63 customers reviews

5 stars
17%
4
25%
3
29%
2
6%
1
22%

Value (price + quality)

#29 out of 73

3,16 stars over 5

Based on 63 customers reviews

5 stars
21%
13 Reviews
4
25%
16
3
24%
15
2
10%
6
1
21%
13

Costumer service

service and travel kit provided by the airline

#19 out of 71

3,49 stars over 5

Based on 63 customers reviews

5 stars
32%
20 Reviews
4
25%
16
3
17%
11
2
11%
7
1
14%
9

Comfort

seat, personal space, noise, cleanliness of aircraft...

#11 out of 68

3,73 stars over 5

Based on 62 customers reviews

5 stars
35%
22 Reviews
4
26%
16
3
23%
14
2
8%
5
1
8%
5

Your opinion of security

seat belt, incident resolution, security presentation...

#11 out of 69

4,27 stars over 5

Based on 60 customers reviews

5 stars
55%
33 Reviews
4
22%
13
3
20%
12
2
2%
1
1
2%
1

Food

quality, quantity, number of meal...

#14 out of 68

3,39 stars over 5

Based on 56 customers reviews

5 stars
25%
14 Reviews
4
30%
17
3
14%
8
2
20%
11
1
11%
6

Management of luggage

lost or broken luggage, waiting time to get them...

#20 out of 66

3,67 stars over 5

Based on 54 customers reviews

5 stars
41%
22 Reviews
4
20%
11
3
19%
10
2
6%
3
1
15%
8

Check-in and boarding

waiting time, general organisation, service...

#21 out of 71

3,41 stars over 5

Based on 63 customers reviews

5 stars
32%
20 Reviews
4
24%
15
3
16%
10
2
11%
7
1
17%
11

How are the airlines ranked? Read British Airways reviews