Alitalia

145 reviews - - Updated 3 hours ago
AZ / AZA
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145 traveler reviews

Overall rating

2,67 / 5
2.67 stars over 5 - Based on 52 customers reviews
5 stars
8%
4
21%
3
29%
2
15%
1
27%

Ranking

62

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Ratings summary

Value (price + quality) 3,08 / 5
Comfort 3,1 / 5
Costumer service 2,7 / 5
Your opinion of security 3,49 / 5
Food 2,5 / 5
Management of luggage 3,36 / 5
Comfort 3,1 / 5
Detailed ratings »

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Ottima esperienza = great experience



High quality of leg room and seat.
High level of meal and drink.
Landing and take off very good.
Check in procedure ok.
Service ok and flight attendants quite well.

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Economy plus FCO - GIG More than 2 years 1 reactions 3 views
Vincenzo P.

Awful



Late. Lost luggage. Twice. And once for 7 days. Liars. Disgusting food. Rude (at every point of contact). I want to give a positive aspect, but I really can't think of one nice thing to say about Alitalia and my experience with them, they treated me so poorly and made me feel so terrible. I can only feel some level of comfort in knowing that someone is reading this and reconsidering spending their money with this airline. All I can do is advise you not to fly this airline at any price.

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Economy MRS - JFK More than 2 years 2 reactions 11 views
esegal

Very good



We departed on time. It was reasonably comfortable and we had a decent amount of legroom. We were served a small snack. The cabin crew were very nice, with some of them able to speak French. The baggage arrived in good condition and very soon after landing. There were TV screens for us to use, though some weren't working. Of course, the timing of this flight meant it was late when I arrived in Athens, but I don't regret choosing Alitalia to travel to Greece.

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Economy FCO - ATH More than 2 years 3 reactions 51 views
Sousou35474

Delay



The departure was scheduled for 6:45 pm but we ended up leaving at 7:30 pm. Except for this understandable delay, everything went well. They served...

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Economy TLS - FCO More than 2 years 1 reactions 58 views
Sousou35474

AZ 1st time



It's my first time with Alitalia and Bombardier.
I don't know why I could not check-in online. (Actually, it's a code share flight to Paris.)
We departed a bit behind schedule (around 15 minutes)
The plane looks a bit smaller than the Airbus.
The service was fine, the snack was fine too.

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Economy FCO - LIN More than 2 years 1 reactions 6 views
FrodoFowl

Rome/Paris



I was traveling to the French mainland from New Caledonia, My trip meant that I had to make 2 layovers: one in Tokyo then one in Rome. This flight was the last leg of my trip.

As for everything else, not a lot to say. The seat was comfortable and they served us drinks.
I found the boarding to be a little disorganized. Maybe since it was one of the last flights the crew wanted to get it over with quickly?

Alitalia was excellent on all of the flights.

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Economy FCO - CDG More than 3 years 1 reactions 53 views
Nico_17

Catastrophic



The airline had a strike the day of our return flight, without notice and without warning us. The crew managed this crisis badly and were...

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Economy CDG - ATH More than 3 years 8 reactions 76 views
eileen

Via Air One



Since Air France discontinued its Marseille-Rome FCO route, no less than 4 airline companies have been competing for its customers. Indeed AF's...

Read more about « Via Air One »
Economy MRS - FCO More than 3 years 1 reactions 97 views
SERGE13

Resolution of claims



There are many online reviews about the appalling service provided by Alitalia both in-flight and on the ground. I also experienced poor in-flight...

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Economy FCO - YYZ More than 3 years 3 reactions 7 views
Gramster99

Beginning of a trip to Nouméa



A short flight to start a long trip. There was a crowd in Nice at check-in (the stewardess at the Air France counter was uncommonly nice) then a...

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Economy NCE - FCO More than 3 years 3 reactions 95 views
kosmos2076

316 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
  • En vol
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  • Vu exterieur de l'aeroport de nice
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  • arrivée à Fiumicino
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  • Effectivement!
  • Le repas répond à mon attente. Très bon avec un Proseco et un tiramisu qui conclu parfaitement ce...
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  • Un embraer aux couleurs de la compagnie.
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  • Piste sur laquelle on peut voir un joli cessna en roulage
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  • Biscuits au miel (succulents) et Coca Cola
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  • Placé à coté de l'aile
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  • Les boissons disponnibles
  • Vin très moyen
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  • Repas du jour
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3 contacts

Find the best way to contact your airline.

Sales  France

Alitalia Compagnia Aerea Italiana S.p.A.
TSA 20012
75437 Paris Cedex 09
France
Phone: +33 (0)1 56 93 18 47
Email: Accessible only to connected users. Create my account

Is it working? 6 positiv votes 7 negativ votes
Updated on 7 September 2017 | Report a problem

Sales  United Kingdom

P.O. Box 564
TW3 9PQ Hounslow
United Kingdom
Fax: 0870 2255 088
Email: Accessible only to connected users. Create my account

Is it working? 0 positiv votes 1 negativ votes
Updated on 7 September 2017 | Report a problem

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