Extreme negligence and careless about there passengers

Review of Silvia about the flight Alitalia between Frankfurt and New York Jfk on 19/11/2019 in Economy
Silvia AZ / AZA FRA / JFK

My flight on 11/19/19 from Frankfurt to New York I was in need of wheelchair assistant which I got in Frankfurt and upon arrival in NY. but unfortunately during my transfer in Rome it was indicated in the system but no one was available I stooped at 2 Information desks and was told it will take half hour to get my chair so I should run to catch my plain RUN???? It was a nightmare I am 69 years old female in the past I have traveled 2-3 times a year with several airlines and never experienced any thing like this overall uncomfortable seats terrible food nasty flight attendant. I will not recommend Alitalia airlines at all.In the past I flew with Delta Lufthansa Singapore Turkish Air France British Airways and many others and I never had this king of experience.

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
1 / 5
Was this review helpful?

Most read opinions about Alitalia

By Silvia, about Alitalia,
Posted online by admin, on 23 November 2019, view original version
Flag this review

Are you a representative of Alitalia and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!

Add a comment

Read Alitalia reviews