Ok flight / delay with no explanations / loss of luggage

Review of Frédéric H. about the flight Alitalia between Casablanca Mohamed V. and Rome Fiumicino on 09/08/2013 in Economy
Frédéric H. AZ / AZA CMN / FCO
Note: This review is about an experience that happened more than 3 years ago.

The flight went with no significant problems….
However, we departed late and no explanations were given and we were also not informed on whether we’d arrive on time or not.
When we arrived, the baggage was not there. Forgotten in Casablanca?! They gave me an emergency toiletry kit…. And my bag was supposed to be delivered to me on the next flight (the following day at 7 a.m.). There were no news of my bag at 4 p.m., so I called them and they assured me that it would arrive in no time. So, I waited, and waited, and waited…. I ended up losing more than half a day of my stay in Rome waiting in the apartment instead of enjoying the city: it’s ridiculous and, well, good luck finding someone who speaks and understands English! This airline has to be blacklisted ASAP!

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
4 / 5
Costumer service
3 / 5
Your opinion of security
3 / 5
3 / 5
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By Frédéric H., about Alitalia, , close to Rome, Lazio, Italy, via its phone
Posted online by Florian de What The Flight, on 10 August 2013
This review has been read 139 times
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This review is also available in French.


Alitalia replied

on 12 August 2013

Bonjour Frederic,
au nom d'Alitalia je vous remercie de votre commentaire. Nous prenons note de vos remarques afin que le service fourni à nos passagers soit amélioré et ce aussi auprès de nos prestataires, Aéroport Mohamed V de Casablanca et Leonardo da Vinci de Rome, qui assurent le service au sol et la gestion des bagages.
Nous vous souhaitons un bon séjour dans la ville éternelle, et un bon voyage si vous êtes en correspondance.

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