A Catastrophe.

Review of tdoe about the flight Alitalia between Rome Fiumicino and Paris Charles De Gaulle on 31/08/2016 in Economy
tdoe AZ / AZA FCO / CDG
Note: This review is about an experience that happened more than 3 years ago.

There was a two-hour delay without any explanation and above all a complete absence of excuses (I almost missed by my corresponding flight)! We were grounded in Rome for more than 45 minutes, with an air conditioning problem (you can imaging how hot it was inside).

The service was mediocre (a Coke please? Nope, there's no more Coke, would you like some water instead?).

The flight crew was not mean, but not friendly.

I thought the hour delay on the departure flight was an exception, but it really seems like this airline does this a lot. In short, this will be the last time I fly on this airline.

Overall rating
1 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
3 / 5
On board
3 / 5
Costumer service
2 / 5
Your opinion of security
2 / 5
1 / 5
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By tdoe, about Alitalia, , close to Brest, Brittany, France
Posted online by Nicolas, on 5 September 2016
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This review is also available in French.

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