The worst service that I've ever seen

Review of Emmanuel26 about the flight Alitalia between Athens and Marseille on 30/08/2015 in Economy
Emmanuel26 AZ / AZA ATH / MRS

The plane was late with no excuse or even an explanation. The staff was unsmiling and inattentive. There was no meal, just a soda.

The departure had the same itinerary with a stop in Rome as well. We had the same flight: the plane was delayed with no excuse, staff was contemptuous and it took an hour to get our luggage (this was actually caused by a delay at the Marseille Provence Airport).

Even though it means paying a little more, we'll leave from Lyon next year so we can avoid Alitalia.

General
Overall rating
1 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
3 / 5
Costumer service
1 / 5
Your opinion of security
2 / 5
Food
1 / 5
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By Emmanuel26, about Alitalia, , via its tablet
Posted online by Florian de What The Flight, on 31 August 2015
This review has been read 72 times
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2 comments RSS Comments

SERGE13 replied Translate

Pourquoi vouloir partir de Lyon? Vous avez des vols directs avec Aegean sur le Marseille-Athènes considérée comme une des meilleures compagnies aériennes d'Europe. Les tarifs sont abordables à partir de 150€ aller/retour. Je ne vous comprends pas. Et puis il y a toutes les autres compagnies. Si vous habitez Marseille bien évidemment....

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