Flight canceled without compensation

Review of zzz about the flight Alitalia between Nice and Rome Fiumicino on 10/05/2015 in Economy
zzz AZ / AZA NCE / FCO

On May 9, 2015, Alitalia canceled our May 10 Nice-Catania via Rome flight via e-mail, following a May 7 fire in the Rome Airport.

We then telephoned Alitalia, which offered no alternative, all the while knowing that we had made reservations for the flight and for several hotels in Sicily back in January.
The day before our departure we had to find another airline that made the Nice-Catania flight and had empty seats.

Luckily we found out that Swiss (a very nice airline) had 2 available seats on a flight the next day.

We had to pay an extra € 94 extra but Alitalia didn't want to reimburse us despite our many e-mails.

In conclusion I strongly suggest that anyone traveling to Italy avoid Alitalia. They have no respect for their customers, and no scruples about canceling a flight the day before a trip, even if it had been planned and reserved 4 months in advance.

On the phone, the person was eager to end the call without giving us any help, and by mail, the same people responded that it wasn't their fault so we had no right to complain to them.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
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By zzz, about Alitalia, , close to Nice, Provence-Alpes-Côte d'Azur, France
Posted online by HappyFlight, on 12 August 2015
This review has been read 48 times
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2 comments RSS Comments

The user who posted the review has replied. Translate

Bonjour, ils ont annulé le vol la veille de mon départ suite à un incendie qui avait eu lieu 3 jours avant à l'aéroport de Rome. Ils ne m'ont donné aucune solution de rechange et il a fallu que je me trouve, en catastrophe, une autre compagnie aérienne qui faisait Nice - Catane le lendemain et avec 2 places disponibles. Heureusement, swiss air effectuait ce vol le lendemain mais à un coût plus élevé. Sinon je perdais aussi toutes les réservations d'hôtels que j'avais faites 4 mois avant.
Les billets du vol annulé m'ont bien été remboursés mais pas le surcoût que j'ai dû régler à swiss air.

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