Catastrophic

Review of eileen about the flight Alitalia between Paris Charles De Gaulle and Athens on 01/09/2014 in Economy
eileen AZ / AZA CDG / ATH
Note: This review is about an experience that happened more than 2 years ago.

The airline had a strike the day of our return flight, without notice and without warning us.

The crew managed this crisis badly and were disorganized and rude.

To get back we had to find another flight on our own, and we were too far back in the line to catch one from Alitalia. They assured us that we would be reimbursed.

It has now been 4 months since we've requested reimbursement and they took 1 month to respond to our e-mail and they didn't even respond to a telephone call.

Not recommended ++++

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
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By eileen, about Alitalia,
Posted online by HappyFlight, on 3 January 2015
This review has been read 76 times
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This review is also available in French.

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