Alitalia

124 reviews - - Updated on 5 December 2016
AZ / AZA
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124 traveler reviews

Overall rating

2,56 / 5
2.56 stars over 5 - Based on 52 customers reviews
5 stars
4%
4
17%
3
38%
2
12%
1
29%

Ranking

87

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Ratings summary

Value (price + quality) 2,85 / 5
Comfort 2,95 / 5
Costumer service 2,62 / 5
Your opinion of security 3,27 / 5
Food 2,34 / 5
Management of luggage 3,33 / 5
Comfort 2,95 / 5
Detailed ratings »

Opinions about Alitalia

Author Title Rating
vava37 The Same From the Beginning 3/5
tdoe A Catastrophe. 1/5
Sousou35474 Very good 4/5
Opinions about Alitalia

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A Catastrophe.



There was a two-hour delay without any explanation and above all a complete absence of excuses (I almost missed by my corresponding flight)! We were grounded in Rome for more than 45 minutes, with an air conditioning problem (you can imaging how hot it was inside).

The service was mediocre (a Coke please? Nope, there's no more Coke, would you like some water instead?).

The flight crew was not mean, but not friendly.

I thought the hour delay on the departure flight was an exception, but it really seems like this airline does this a lot. In short, this will be the last time I fly on this airline.

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Economy FCO - CDG 08/2016
tdoe

The worst service that I've ever seen



The plane was late with no excuse or even an explanation. The staff was unsmiling and inattentive. There was no meal, just a soda. The departure...

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Economy ATH - MRS 08/2015 2 reactions 72 views
Emmanuel26

Flight canceled without compensation



On May 9, 2015, Alitalia canceled our May 10 Nice-Catania via Rome flight via e-mail, following a May 7 fire in the Rome Airport. We then...

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Economy NCE - FCO 05/2015 2 reactions 48 views
zzz

Good flight!



Heading off for a week's holiday in Italy, I decided to fly out with Alitalia.

First of all the plane was clean, and when you get to your seat you find you have plenty of room! In fact passengers get more space with this airline than with some other airlines.

The plane was very quiet, even in the window seat at the back of the plane where I was sitting.

A very enjoyable flight: fast and smooth.

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Economy BRU - CIA 04/2015 1 reactions 32 views
LSD

A good flight but very noisy



For business reasons, I took a flight from Brussels to Milan (3:15 pm), where I found myself on a little plane with only 100 seats and a noisy motor...

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Economy BRU - LIN 04/2015 1 reactions 73 views
eric59150

Ottima esperienza = great experience



High quality of leg room and seat.
High level of meal and drink.
Landing and take off very good.
Check in procedure ok.
Service ok and flight attendants quite well.

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Economy plus FCO - GIG 02/2015 1 reactions 3 views
Vincenzo P.

Awful



Late. Lost luggage. Twice. And once for 7 days. Liars. Disgusting food. Rude (at every point of contact). I want to give a positive aspect, but I really can't think of one nice thing to say about Alitalia and my experience with them, they treated me so poorly and made me feel so terrible. I can only feel some level of comfort in knowing that someone is reading this and reconsidering spending their money with this airline. All I can do is advise you not to fly this airline at any price.

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Economy MRS - JFK 12/2014 2 reactions 11 views
esegal

Very good



We departed on time. It was reasonably comfortable and we had a decent amount of legroom. We were served a small snack. The cabin crew were very nice, with some of them able to speak French. The baggage arrived in good condition and very soon after landing. There were TV screens for us to use, though some weren't working. Of course, the timing of this flight meant it was late when I arrived in Athens, but I don't regret choosing Alitalia to travel to Greece.

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Economy FCO - ATH 02/2015 3 reactions 51 views
Sousou35474

Delay



The departure was scheduled for 6:45 pm but we ended up leaving at 7:30 pm. Except for this understandable delay, everything went well. They served...

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Economy TLS - FCO 02/2015 1 reactions 58 views
Sousou35474

316 travelers pictures

Discover your next flight in pictures

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  • Une petite foccacia qui fait bien plaisir
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  • Cabine vieillotte
  • Les boissons disponnibles
  • Biscuits au miel (succulents) et Coca Cola
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3 contacts

Find the best way to contact your airline.

Sales  France

Alitalia Compagnia Aerea Italiana S.p.A.
TSA 20012
75437 Paris Cedex 09
France
Phone: +33 (0)1 56 93 18 47
Email: Accessible only to connected users. Create my account

Is it working? 6 positiv votes 5 negativ votes
Updated on 30 July 2016 | Report a problem

Sales  United Kingdom

P.O. Box 564
TW3 9PQ Hounslow
United Kingdom
Fax: 0870 2255 088
Email: Accessible only to connected users. Create my account

Is it working? 0 positiv votes 0 negativ votes
Updated on 6 June 2014 | Report a problem

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