Alitalia

149 reviews - - Updated 22 hours ago
AZ / AZA

Extreme negligence and careless about there passengers



My flight on 11/19/19 from Frankfurt to New York I was in need of wheelchair assistant which I got in Frankfurt and upon arrival in NY. but unfortunately during my transfer in Rome it was indicated in the system but no one was available I stooped at 2 Information desks and was told it will take half hour to get my chair so I should run to catch my plain RUN???? It was a nightmare I am 69 years old female in the past I have traveled 2-3 times a year with several airlines and never experienced any thing like this overall uncomfortable seats terrible food nasty flight attendant. I will not recommend Alitalia airlines at all.In the past I flew with Delta Lufthansa Singapore Turkish Air France British Airways and many others and I never had this king of experience.

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Economy FRA - JFK 11/2019
Silvia

What customer service



We have not yet even flown with Alitalia but experience so far has been very poor indeed. We had been warned about the airline but we had no choice...

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Economy LHR - SCL More than 2 years
Rodos

Female flight attendant yelled at me for me voluntarily taking our trays to the back!



I can't help but want the world to know how bad my sister and i were treated by Alitalia when we were to take our flight from Rome to Winnipeg...

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Economy FCO - YYZ More than 2 years 1 reactions
hankwang64

A horrible experience



Let's start with the staff: very rude and arrogant. They don't smile, and were completely lacking in etiquette. My brother was asking for help on...

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Economy FCO - JFK More than 2 years
revs264

Never take Alitalia in your life



With all the recent incidents that occurred with some of the biggest airlines and their crew (United Airlines, American Airlines etc), you'd think...

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Economy FCO - BEY More than 3 years 2 reactions
SanaNajjar

A Catastrophe.



There was a two-hour delay without any explanation and above all a complete absence of excuses (I almost missed by my corresponding flight)! We were grounded in Rome for more than 45 minutes, with an air conditioning problem (you can imaging how hot it was inside).

The service was mediocre (a Coke please? Nope, there's no more Coke, would you like some water instead?).

The flight crew was not mean, but not friendly.

I thought the hour delay on the departure flight was an exception, but it really seems like this airline does this a lot. In short, this will be the last time I fly on this airline.

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Economy FCO - CDG More than 3 years
tdoe

The Same From the Beginning



Our return flight was the same as the first, no change. Going to the Rome airport was a real pain, and then we boarded a clean Airbus A320. The...

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Economy FCO - CDG More than 3 years 66 views
vava37

The worst service that I've ever seen



The plane was late with no excuse or even an explanation. The staff was unsmiling and inattentive. There was no meal, just a soda. The departure...

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Economy ATH - MRS More than 3 years 2 reactions 72 views
Emmanuel26

Flight canceled without compensation



On May 9, 2015, Alitalia canceled our May 10 Nice-Catania via Rome flight via e-mail, following a May 7 fire in the Rome Airport. We then...

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Economy NCE - FCO More than 3 years 2 reactions 48 views
zzz

Good flight!



Heading off for a week's holiday in Italy, I decided to fly out with Alitalia.

First of all the plane was clean, and when you get to your seat you find you have plenty of room! In fact passengers get more space with this airline than with some other airlines.

The plane was very quiet, even in the window seat at the back of the plane where I was sitting.

A very enjoyable flight: fast and smooth.

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Economy BRU - CIA More than 3 years 1 reactions 32 views
LSD
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149 traveler reviews

Overall rating

1,33 / 5
1.33 stars over 5 - Based on 9 customers reviews
5 stars
9%
4
9%
3
9%
2
9%
1
64%

Ratings summary

Value (price + quality) 1,56 / 5
Comfort 1,86 / 5
Costumer service 2 / 5
Your opinion of security 2,5 / 5
Food 1,14 / 5
Management of luggage 1,33 / 5
Comfort 1,86 / 5
Detailed ratings »

Opinions about Alitalia

Author Title Rating
Silvia Extreme negligence and careless about there passengers 1/5
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3 contacts

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Sales  France

Alitalia Compagnia Aerea Italiana S.p.A.
TSA 20012
75437 Paris Cedex 09
France
Phone: +33 (0)1 56 93 18 47
Email: Accessible only to connected users. Create my account

Is it working? 6 positiv votes 7 negativ votes
Updated on 7 September 2017 | Report a problem

Sales  United Kingdom

P.O. Box 564
TW3 9PQ Hounslow
United Kingdom
Fax: 0870 2255 088
Email: Accessible only to connected users. Create my account

Is it working? 2 positiv votes 2 negativ votes
Updated on 15 February 2020 | Report a problem

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