Alitalia

145 reviews - - Updated on 14 December 2017
AZ / AZA

What customer service



We have not yet even flown with Alitalia but experience so far has been very poor indeed. We had been warned about the airline but we had no choice...

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Economy LHR - SCL 11/2017
Rodos

Female flight attendant yelled at me for me voluntarily taking our trays to the back!



I can't help but want the world to know how bad my sister and i were treated by Alitalia when we were to take our flight from Rome to Winnipeg...

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Economy FCO - YYZ 09/2017 1 reactions
hankwang64

A horrible experience



Let's start with the staff: very rude and arrogant. They don't smile, and were completely lacking in etiquette. My brother was asking for help on...

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Economy FCO - JFK 08/2017
revs264

A Catastrophe.



There was a two-hour delay without any explanation and above all a complete absence of excuses (I almost missed by my corresponding flight)! We were grounded in Rome for more than 45 minutes, with an air conditioning problem (you can imaging how hot it was inside).

The service was mediocre (a Coke please? Nope, there's no more Coke, would you like some water instead?).

The flight crew was not mean, but not friendly.

I thought the hour delay on the departure flight was an exception, but it really seems like this airline does this a lot. In short, this will be the last time I fly on this airline.

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Economy FCO - CDG 08/2016
tdoe

The worst service that I've ever seen



The plane was late with no excuse or even an explanation. The staff was unsmiling and inattentive. There was no meal, just a soda. The departure...

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Economy ATH - MRS More than 2 years 2 reactions 72 views
Emmanuel26

Flight canceled without compensation



On May 9, 2015, Alitalia canceled our May 10 Nice-Catania via Rome flight via e-mail, following a May 7 fire in the Rome Airport. We then...

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Economy NCE - FCO More than 2 years 2 reactions 48 views
zzz

Good flight!



Heading off for a week's holiday in Italy, I decided to fly out with Alitalia.

First of all the plane was clean, and when you get to your seat you find you have plenty of room! In fact passengers get more space with this airline than with some other airlines.

The plane was very quiet, even in the window seat at the back of the plane where I was sitting.

A very enjoyable flight: fast and smooth.

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Economy BRU - CIA More than 2 years 1 reactions 32 views
LSD

A good flight but very noisy



For business reasons, I took a flight from Brussels to Milan (3:15 pm), where I found myself on a little plane with only 100 seats and a noisy motor...

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Economy BRU - LIN More than 2 years 1 reactions 73 views
eric59150
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145 traveler reviews

Overall rating

2,67 / 5
2.67 stars over 5 - Based on 51 customers reviews
5 stars
8%
4
22%
3
27%
2
16%
1
27%

Ranking

63

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Ratings summary

Value (price + quality) 3,08 / 5
Comfort 3,1 / 5
Costumer service 2,71 / 5
Your opinion of security 3,5 / 5
Food 2,51 / 5
Management of luggage 3,34 / 5
Comfort 3,1 / 5
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  • arrivée à Fiumicino
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  • Cookies à l'orange (bof) avec Coca Cola.
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  • Vin très moyen
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  • Un embraer aux couleurs de la compagnie.
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  • Un hollandais qui va nous voler notre place!
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  • Un bus faisait la transition entre l'avion et l'aeroport de Fiumicino
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  • Repas du jour
  • Cabine A320
  • Magnifique paysage !
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3 contacts

Find the best way to contact your airline.

Sales  France

Alitalia Compagnia Aerea Italiana S.p.A.
TSA 20012
75437 Paris Cedex 09
France
Phone: +33 (0)1 56 93 18 47
Email: Accessible only to connected users. Create my account

Is it working? 6 positiv votes 7 negativ votes
Updated on 7 September 2017 | Report a problem

Sales  United Kingdom

P.O. Box 564
TW3 9PQ Hounslow
United Kingdom
Fax: 0870 2255 088
Email: Accessible only to connected users. Create my account

Is it working? 0 positiv votes 1 negativ votes
Updated on 7 September 2017 | Report a problem

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