Alitalia

A horrible experience

Let's start with the staff: very rude and arrogant. They don't smile, and were completely lacking in etiquette. My brother was asking for help on...

A Catastrophe.

There was a two-hour delay without any explanation and above all a complete absence of excuses (I almost missed by my corresponding flight)! We were grounded in Rome for more than 45 minutes, with an air conditioning problem (you can imaging how hot it was inside).

The service was mediocre (a Coke please? Nope, there's no more Coke, would you like some water instead?).

The flight crew was not mean, but not friendly.

I thought the hour delay on the departure flight was an exception, but it really seems like this airline does this a lot. In short, this will be the last time I fly on this airline.

The worst service that I've ever seen

The plane was late with no excuse or even an explanation. The staff was unsmiling and inattentive. There was no meal, just a soda. The departure...

Good flight!

Heading off for a week's holiday in Italy, I decided to fly out with Alitalia.

First of all the plane was clean, and when you get to your seat you find you have plenty of room! In fact passengers get more space with this airline than with some other airlines.

The plane was very quiet, even in the window seat at the back of the plane where I was sitting.

A very enjoyable flight: fast and smooth.