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Extreme negligence and careless about there passengers
My flight on 11/19/19 from Frankfurt to New York I was in need of wheelchair assistant which I got in Frankfurt and upon arrival in NY. but unfortunately during my transfer in Rome it was indicated in the system but no one was available I stooped at 2 Information desks and was told it will take half hour to get my chair so I should run to catch my plain RUN???? It was a nightmare I am 69 years old female in the past I have traveled 2-3 times a year with several airlines and never experienced any thing like this overall uncomfortable seats terrible food nasty flight attendant. I will not recommend Alitalia airlines at all.In the past I flew with Delta Lufthansa Singapore Turkish Air France British Airways and many others and I never had this king of experience.