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Extreme negligence and careless about there passengers
My flight on 11/19/19 from Frankfurt to New York I was in need of wheelchair assistant which I got in Frankfurt and upon arrival in NY. but unfortunately during my transfer in Rome it was indicated in the system but no one was available I stooped at 2 Information desks and was told it will take half hour to get my chair so I should run to catch my plain RUN???? It was a nightmare I am 69 years old female in the past I have traveled 2-3 times a year with several airlines and never experienced any thing like this overall uncomfortable seats terrible food nasty flight attendant. I will not recommend Alitalia airlines at all.In the past I flew with Delta Lufthansa Singapore Turkish Air France British Airways and many others and I never had this king of experience.
There was a two-hour delay without any explanation and above all a complete absence of excuses (I almost missed by my corresponding flight)! We were grounded in Rome for more than 45 minutes, with an air conditioning problem (you can imaging how hot it was inside).
The service was mediocre (a Coke please? Nope, there's no more Coke, would you like some water instead?).
The flight crew was not mean, but not friendly.
I thought the hour delay on the departure flight was an exception, but it really seems like this airline does this a lot. In short, this will be the last time I fly on this airline.
Economy NCE - FCO More than 3 years 2 reactions 48 views
Good flight!
Heading off for a week's holiday in Italy, I decided to fly out with Alitalia.
First of all the plane was clean, and when you get to your seat you find you have plenty of room! In fact passengers get more space with this airline than with some other airlines.
The plane was very quiet, even in the window seat at the back of the plane where I was sitting.
