A good flight, overall

Review of SLOG90 about the flight Finnair between Helsinki and Tokyo Narita on 12/07/2013 in Economy
SLOG90 AY / FIN HEL / NRT
Note: This review is about an experience that happened more than 3 years ago.

Overall, it was a good enough flight. Here are the pros and cons.

Pros:
+ On-board comfort: no problems concerning the seat. The seat was comfortable enough and allowed me to sleep for one hour or two during this 10-hour flight (I sleep very little in airplanes, in general—I almost don’t sleep at all…).
+ Service: excellent service on the ground (I arrived late at boarding and the ground agent, seeing my situation (I had forgotten my boarding pass in one of the airport’s stores and had to run back to find it), was very comprehensive and didn't lecture me, saying that I wasn't the last passenger, a relief… ^^) and in the plane, where the flight attendants were very helpful. On the other hand, there was something rather unusual. We had to get on a bus leased by the airline to go to the airplane.
+ Entertainment: some entertainment in French, such as recent movies. Most movies, TV shows, etc…. were in either English, Finnish, or Japanese.
+ Punctuality: we took off with a 20-minute delay, due to passengers who arrived at the last minute. We largely caught up with this delay, because we arrived 10 minutes early at the Narita airport.
+ Take-off and landing: were just as expected. No shaking, as with the Nice-Helsinki flight… ^^
+ Announcements: made regularly, in English, Finnish, and Japanese to announce the position, turbulence, etc….
+ Safety: the flight attendants made sure that all of us had our seat-belts fastened when we went through zones of turbulence and also during take-off and landing.

Cons:
- Meals: were disappointing. As for the meals, it was the minimum when it comes to quantity (starter, main dish, dessert) and not really of very good quality. I had been pleasantly surprised up to this, especially during the Seoul-Helsinki flight, where there was quality food, but on this flight I was rather disappointed. No Japanese or Finnish specialty was served, despite it being a Helsinki-Tokyo flight. A pity…because I was expecting something like that, as in the Seoul-Helsinki flight, where South Korean specialties had been served. I remained hungry, then…. ^^

Conclusion: it was a good flight overall, even perfect, if we ignore the food, which was really disappointing. Because of this, I’ll give it 4 starts instead of 5.

I would very probably fly with Finnair again in the near future, because I have to go back to France next year.

General
Overall rating
4 / 5
Value (price + quality)
4 / 5
On the ground
Check-in and boarding
5 / 5
Management of luggage
5 / 5
On board
Comfort
5 / 5
Costumer service
5 / 5
Your opinion of security
5 / 5
Food
3 / 5
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By SLOG90, about Finnair,
Posted online by Florian de What The Flight, on 3 August 2013
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