48 reviews - - Updated 19 hours ago

Finnair scam lies and ripoff

Lying cheating ripoff air line.
I bought 3 business class seats 2 adults and infant.
I changed my return and was advised all was fine only small charge for adults baby free.Checked in Heathrow no problem when arriving in Helsiki was extorted by a charge of 1500 euros to continue for my baby flight to Bangkok. They said pay or we refuse boarding.The said they look into the phone conversation and get back to me within 48 hrs which of course they failed to do and refund my money.
My point being if there was a fare difference l should have been advised at the time of booking which is normal procedure not have 1500 euros extorted from after first leg of the flight. It's a scam and blatantly RIP off. AVOID THEM AT ALL COST got a letter by email admitting they made a mistake but still refusing to give a refund despite it being their fault.

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Business LHR - BKK 01/2020


We had the worst experience with Finnair and we will make sure to never fly with this airline again. We flew from Helsinki to New York with my 9...

Read more about « FOOD ALLERGY ALERT!!! DO NOT... »
Economy HEL - JFK 06/2019

Rip off merchants that will ignore your complaint for months and then not address the issues in your complaint

Booking reference and/or flight number K69D48 and issue occurred on: 13/08/2018 I checked my case in at Helsinki airport and was informed that my...

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Economy HEL - ARN 08/2018

The best air travel experience ever

Not only the most efficient, courteous airline i have ever traveled, but one of the best overall customer experiences with any company. I will talk about this company to any one who will listen. They upgraded us from HEL-LHE-JFK to direct flight and got us 2 rooms in a very nice hotel. We were able to sleep in and get home 6 hours earlier. The only reason I am able to be at work now. Our experience to SVO the other way was just as good. The flight left 20 minutes late, not because of Finnair, but because SVO basically shut down to watch Russia beat Spain in penalty kicks of the World Cup game. Everything else about the flight was top notch. Food, comfort, check in and boarding.

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Economy HEL - JFK 07/2018 1 reactions

Greedy, Non-empathetic airline. AVOID

I fly numerous airlines all over the world; and Finnair customer service and supervisory staff are the worst I've experienced in 60 years! We are flying them in a few months; and I've had to call them 16 times (supervisors almost impossible to reach) to try and talk to them about a severe medical condition my son recently experienced. He almost died and is having significant issues. Doctors say he cannot fly for the rest of the year. We tried to cancel the tickets; for a refund OR a credit for the future.

They are like INCONSIDERATE, NON-APATHETIC robots! We have doctors letters, etc. and they don't care! They want their cancellation fees; no one could have seen this coming; that his doctors would say no travel (he's had condition for years and it never affected his travel options until now).

Cold hearted, inconsiderate people and management! GREEDY - Not valuing a long term client who travels often! Stupid, in my opinion. If they don't value people; they don't deserve your business either!!

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Economy LAX - LHR 06/2018 1 reactions

Great A350 experience

Amsterdam had the honour to welcome the inaugural flight of Finnair's new A350 aircraft. On October 9th 2015 it was deployed on the morning flight from Helsinki and back. After a quick check-in and after the aircraft arrived at its gate, the plane was cleaned rapidly. After boarding, I was welcomed and was guided to my window seat. Drinks in business class are served in crystal glasses and the lavatory was featuring some typical Finnish accessoires. Boarding was completed rapidly, but since it's a special flight, boarding started earlier to allow passengers making pictures of the cabin.

Temperature in the plane was comfortable and the complementary WiFi is of a decent speed.

Flight attendants found some time of having a chat during the flight.

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Business AMS - HEL More than 3 years


Airbus A330-300. Check-in at Kansai was one time: 8 am as scheduled. Boarding was normal, no surprises except the cleanliness of the plane. At...

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Economy KIX - HEL More than 3 years 12 reactions 261 views


We took Finnair to travel to China. Never again. The must punctual of their flights took off a half-hour late.

They unilaterally changed our departure ticket so that we had to wait 9 hours and 30 minutes for the connecting flight in Chicago, even though we had paid more to only be there for 4 hours.

In Beijing, two pieces of our luggage were missing. They told us that both would be found and we'd have them the next morning. This happened for just one of them—the other arrived 14 days later. They weren't even able to deliver it to our hotel, we had to modify our trip and pay to retrieved them from the airport.

They didn't even want to reimburse our expenses (this raises ticket prices). On the return flight, we were missing the same two pieces of luggage! In 45 years of travel I've never seen an airline as sloppy as this one.

Read more about « Horrible »
Economy YUL - PEK More than 3 years 1 reactions 49 views
johny 715

An excellent airline

This flight went well overall. The plane was comfortable, not too noisy, and the flight crew was very nice. The two meals they served weren't delicious but they weren't that bad either, your basic airline food. There were also snacks and drinks.

The entertainment screens were a drawback: they had low-quality headphones and the plug made it so you could not substitute them with your own headphones.
The luggage was in good condition on arrival, and the transfer to Helsinki and then Paris was done well.

Check-in and boarding were very fast. A small drawback was that the arrival time, which was delayed by almost an hour. Luckily I had no connecting flight to catch.

In short, I recommend Finnair!

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Economy HEL - XIY More than 3 years 2 reactions 112 views

A very good flight

This was a pretty short flight, but it was on time with a friendly crew and a drink served during the trip. One negative thing: check-in was really slow even if it had already been done online.

Read more about « A very good flight »
Economy CDG - HEL More than 3 years 1 reactions 31 views
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48 traveler reviews

Overall rating

2,38 / 5
2.38 stars over 5 - Based on 8 customers reviews
5 stars

Ratings summary

Value (price + quality) 2,75 / 5
Comfort 2,75 / 5
Costumer service 2,38 / 5
Your opinion of security 3 / 5
Food 3 / 5
Management of luggage 3,14 / 5
Comfort 2,75 / 5
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Discover your next flight in pictures

  • Flight pictures #1
  • Flight pictures #2
  • Entrée et salade (autre xhoox : soupe)
  • Flight pictures #4
  • Ambiance siège milieu
  • Trousse de soins - sans soins (à la demande)
  • Flight pictures #7
  • Flight pictures #8
  • Embarquement
  • Flight pictures #10
  • Parfait pour les chaussures
  • Les petits recoins
  • Flight pictures #13
  • Petit déjeuner
  • Casque
  • Flight pictures #16
  • Le lit full flat
  • Flight pictures #18
  • On profite d'un vrai siège et pas d'un siège dont il manque une partie repose-jambes......
  • Flight pictures #20
  • Embarquement par bus... on se sent petit sur le tarmac
  • Fromage et desserts
  • Sièges en quinconce et enveloppe trousse de soins
  • Flight pictures #24
  • Ça ssemble plutôt bien
  • L'avant
  • Magnifiqueeeeeeeeeeeeeeeeeeeee !
  • Flight pictures #28
  • Préparation du vol à Osaka Kansai
  • L'avion n'est pas au contact
  • Cabine Eco
  • Configuration hublot - tribord 1 siège
  • Flight pictures #33
  • Flight pictures #34
  • Apéritif
  • Survol de la Siberie
  • Belle vue !
  • Assez d'espace pour les jambes.
  • C'est parti pour l'aperitif
  • Flight pictures #40
  • L'aile travaillée
  • Repas
  • La classe économique avec écran superbe
  • Flight pictures #44
  • Flight pictures #45
  • Mode lit
  • Coup d'oeil en éco
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