Good flight, minimum service

Review of jeff20e about the flight Avianca AV9759 between Cartagena and Bogota on 05/08/2015 in Economy
jeff20e AV / AVA CTG / BOG

The check-in at the Cartagena de Indias airport was fast. The terminal was modern, clean and air-conditioned. No announcements were made in English, just like in other Colombian airports.

The security check was fast (5 minutes).

The boarding, which was supposed to happen at 11:37 am, was eventually done at 12:07 pm on foot (no telescopic gangway).
The Airbus doors were closed at 12:20 pm and it took off at 12:31 pm.

On board, the leather seat was narrow and its back wasn't high enough for head support. There wasn't really any legroom.
Besides the security video, which was broadcast in Spanish and in English, none of the announcements were made in English. This is typical of Avianca: they only speak Spanish on board.

The onboard service was minimal (coffee, a glass of water or fruit drink).

We landed at 1:33 pm at the main terminal of the El Dorado airport. Disembarkation was done via a telescopic corridor. Luggage was delivered at 1:58 pm.

General
Overall rating
3 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
3 / 5
Management of luggage
3 / 5
On board
Comfort
3 / 5
Costumer service
2 / 5
Your opinion of security
3 / 5
Food
2 / 5

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By jeff20e, about Avianca,
Posted online by HappyFlight, on 12 August 2015
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