Good flight, minimum service

Review of jeff20e about the flight Avianca AV9759 between Cartagena and Bogota on 05/08/2015 in Economy
jeff20e AV / AVA CTG / BOG
Note: This review is about an experience that happened more than 3 years ago.

The check-in at the Cartagena de Indias airport was fast. The terminal was modern, clean and air-conditioned. No announcements were made in English, just like in other Colombian airports.

The security check was fast (5 minutes).

The boarding, which was supposed to happen at 11:37 am, was eventually done at 12:07 pm on foot (no telescopic gangway).
The Airbus doors were closed at 12:20 pm and it took off at 12:31 pm.

On board, the leather seat was narrow and its back wasn't high enough for head support. There wasn't really any legroom.
Besides the security video, which was broadcast in Spanish and in English, none of the announcements were made in English. This is typical of Avianca: they only speak Spanish on board.

The onboard service was minimal (coffee, a glass of water or fruit drink).

We landed at 1:33 pm at the main terminal of the El Dorado airport. Disembarkation was done via a telescopic corridor. Luggage was delivered at 1:58 pm.

Overall rating
3 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
3 / 5
Management of luggage
3 / 5
On board
3 / 5
Costumer service
2 / 5
Your opinion of security
3 / 5
2 / 5

Flight pictures

Départ de Carthagène. All the pictures (5) »
Was this review helpful?
By jeff20e, about Avianca,
Posted online by HappyFlight, on 12 August 2015
This review has been read 28 times
Flag this review
This review is also available in French.

Are you a representative of Avianca and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!

  • Départ de Carthagène.
  • Départ de Carthagène.
  • Cabine eco.
  • Cabine eco.
  • Cabine eco.

Add a comment

Read Avianca reviews