Initially I was not supposed to take this flight, but the next one was left at 12:51 pm (AV9274), and since there was a delay I took the AV9294 flight, which had been offered to us at check-in.
The Neiva airport was very small and recently built (2012). There weren't a lot of services offered, but departure lounge was air-conditioned, so that's something.
Checking in went quickly and the security check was equally fast. There was no information panel and the announcements were only in Spanish.
Boarding, which was scheduled for 10:55 am, was done at 11:41 am on foot and the plane took off at 12:02 pm.
Onboard, there were no announcements in English, and all of the seats were narrow, but there was enough legroom and inclination. The standard snack ( and coffee, water or fruit drink) was offered. The flight crew's minds were elsewhere and they were in the first row talking until the final approach when they decided to collect the glasses.
Landing was at 12:49 pm, disembarkation on foot at the Aero d'Avianca terminal was on foot at 12:54 pm and baggage claimed at 1:03 pm.
Are you a representative of Avianca and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!