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Compensation for Damaged Luggage.
Coming back from Agadir via Casablanca we realized when we got our luggage in Strasbourg that it had been severely damaged. We made a statement of damage to luggage (it wasn't repairable), and the request for compensation was done on 02/15/2016. After several weeks they told me which documents to provide. I did that, but no news since then despite several reminders from me.
The flight and the service were perfect, by the way we are taking RAM again to go to Agadir on 12/06/2016, but very disappointing follow-up when there is a problem.
AGADIR CASABLANCA FLIGHT 422
CASABLANCA STRASBOURG FLIGHT 724