Royal Air Maroc

325 reviews - - Updated 11 hours ago
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325 traveler reviews

Overall rating

2,13 / 5
2.13 stars over 5 - Based on 45 customers reviews
5 stars




Ratings summary

Value (price + quality) 2,29 / 5
Comfort 2,45 / 5
Costumer service 2,37 / 5
Your opinion of security 2,89 / 5
Food 2,39 / 5
Management of luggage 2,53 / 5
Comfort 2,45 / 5
Detailed ratings »

Opinions about Royal Air Maroc

Author Title Rating
Xyz À big disgrace to morroco 2/5
coco_nuty_sb Worst customer service 1/5
AndreaB Baggage Lost during stop over in Casablanca 1/5
Opinions about Royal Air Maroc

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Never again.

My 7th time with the airline and last one for sure. Casablanca to London my typical route. And typical for RAM it was late 40 min.

We were send from one gate to other not explained why. When I managed to find a staff member thats spoke english I been told that they have technical issues...

yah our plane wasn't even there...

Customer service is the worst I ever had website not working you email them they email back asking to call them you call they don't pick up or don't speak English.

You visit their agency a staff member advises you to use another airline.

But yeah... their seats are comfortable but thats not what makes you a satisfied customer.

Read more about « Never again. »
Economy CMN - LGW More than 3 years 1 views
Gabriela P.

Old plane, technical problems and poor service

Depart from Libreville via Casablanca to Amsterdam. From Libreville to Casablance there was free seating. Never experienced this in a plane, but all...

Read more about « Old plane, technical... »
Economy LBV - AMS More than 3 years 2 reactions 20 views
Anko V.

Good Flight but Very Bad Landing.

The plane was a little old and so were the seats, but there was enough space.

A meal with a beverage was served which was good overall.

Boarding was done 30 minutes late, the in-flight information was good and the flight crew was pleasant.

The landing was somewhat chaotic. Multiple bounces and a speed that was definitely excessive. However, it was more scary than actually bad (one of my worst landings).

There was no TV for the seat but several screens provided in-flight info. For 2 hours, that's not bad.

Newspapers were handed out before boarding the plane.

The newspapers were Moroccan, in French or Arabic.

Read more about « Good Flight but Very Bad... »
Economy ORY - CMN More than 3 years

Worst airline company

I bought 4 ticket to travel from JFK to CMN because it was the shortest flight time since we have 2 kids it would have been perfect.

Instead this turned into a nightmare after 2 plane departures that were cancelled and numerous delays I arrived at my destination 5 days later 7 pieces of luggage missing and no stroller for my son so we carried him the whole time.

I missed my connection flight back and nothing was done to help with that. I bought tickets out of pocket. Spent a total of 32 hours chasing my bags in different airports and still missing 3 suitcases. Worst worst mistake of my life.

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Economy CMN - JFK More than 3 years
Dallas P.

Good flight

Good flight i enjoyed my ride, but they were some little problems like bagage comming late and we wasnt able to listen to the movie ( in plane) because the sound wasn't working.
Good airline anyway

Read more about « Good flight »
Economy YUL - CMN More than 3 years
me the lag

Worst airline so far

We were supposed to fly from Kinshasa to Casablanca at 4:55 AM, the flight did not leave until almost 6 AM. This meant that lots of people with...

Read more about « Worst airline so far »
Economy FIH - RAK More than 3 years 1 reactions 32 views


On arrival in Toulouse, I was supposed to take the 7/18/15 AT510 flight with a takeoff time of 10:20 pm. Once there, they told us that there was no airplane available for Dakar. This was not an isolated case: some Senegalese who came from Rome or Milan had been waiting for a plane for 2 days.

There were several incidents where the police had to intervene. There was no communication from RAM, no beverage offered and no food either.

Finally, they provided us with a plane that was as dilapidated as possible and we took off around 1:30 am. When we arrived, at least thirty people did not get their luggage, including me. At close to € 500 for a one-way flight this airline is the lowest of the low. Never again, Royal Air Maroc!

Read more about « Disgraceful »
Economy CMN - DKR More than 3 years 11 reactions 187 views

Two hours that seemed much longer

Seats: comfortable, reclined slightly.
Entertainment: magazine, screen that let us follow the progress of the flight.
Food: full meal.
Temperature: sometimes cold, sometimes hot.
In-flight information: at takeoff and landing + screens.
Boarding and check-in: checked in via Internet.
Luggage: the luggage arrived undamaged but there was a long to claim it.
Flight crew: rather inept, not always friendly.
Punctuality: 50-minute delay.

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Economy TLS - CMN More than 3 years 1 reactions 106 views

Worst airline experience ever

Be very careful before you choose to take this airline. They would not let me leave the country on my flight out of Morocco because their credit card machines would not work, and they wanted to charge me $270 for 2 extra bags !

Arrived at airport 2 hours before flight. Had 3 bags, and they required $270 for the 2 extra bags. But, none of their credit card machines worked in Casablanca Airport, so the duty manager would not let me board the plane.

I had no other cash, atm was maxed out that day. Even though it was their fault that they could not find a single credit card machine that worked, they would not allow me out on the last flight to Madrid.

I had to overnight. Needless to say, I switched to another airline. I had spoken with their supervisor, Mr. Mo***d si Ag***e who even spoke with the duty manager, Mr. K***d, and neither would let me go on their empty flight to Madrid because Royal Air Maoro could not find a working credit card machine.

This is the worst experience I have ever had with an airline.

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Economy CMN - MAD More than 3 years 1 reactions 20 views

An excellent trip

There was a lot of room between the seats.
The entertainment was excellent with a screen for each seat and a wide multimedia selection.
Two high-quality meals, the chicken was good.
Takeoff and landing were perfect, there was some turbulence but the pilot handled it well.
The air-conditioned airplane was impeccable.
Rapid airport service.
The luggage was processed and routed quickly.
The flight crew was polite.
The flight was on time.
An excellent trip with my friends from summer camp.

Read more about « An excellent trip »
Economy CMN - JFK More than 3 years 2 reactions 81 views

49 travelers pictures

Discover your next flight in pictures

  • Le soleil
  • Des nuage
  • Flight pictures #3
  • Mes après réflexion fête il n’était pas si bon que ça
  • en avant vers la porte d'embarquement
  • Flight pictures #6
  • Plateau repas (alternative)
  • L'avion de la RAM
  • Plateau-repas
  • Flight pictures #10
  • Atterrissage à Marrakech.
  • Flight pictures #12
  • Intérieur du MC Donnell Douglas MD-83.
  • Notice de sécurité
  • Plateau repas
  • Notice de sécurité
  • Le repas qui a l'air tres bon
  • Installation en cabine
  • Le cockpit de la RAM
  • Cabine affaires
  • Cabine éco
  • Notice de sécurité
  • l'Avion
  • Le petit déjeuné
  • Flight pictures #25
  • Flight pictures #26
  • notre avion, un b737-800
  • Avion aux couleurs RAM
  • Flight pictures #29
  • Voici un aigle azur avec a l’arrière un puis a nouveau un aigle azur et tous...
  • Flight pictures #31
  • La petit trousse de confort offerte en classe affaire
  • Dans la cabine
  • Chacun a sa propre rangée de sièges
  • Vol RAM
  • Un avion de
  • Flight pictures #37
  • Aujourd'hui c'est poulet-curry !
  • Repas
  • Un siégé qui et assez confortable pour l’économie
  • Flight pictures #41
  • Flight pictures #42
  • Le lever du soleil
  • Je ne vois pas le boue de la cabine
  • avion de royal air maroc
  • Flight pictures #46

6 contacts

Find the best way to contact your airline.

Sales  Morocco

Phone: 089 0000 800
Email: Accessible only to connected users. Create my account

Is it working? 3 positiv votes 4 negativ votes
Updated on 14 April 2018 | Report a problem

Sales  United Kingdom

Phone: 020 730 758 00
Email: Accessible only to connected users. Create my account

Is it working? 1 positiv votes 3 negativ votes
Updated on 19 August 2014 | Report a problem

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