I booked a royal air Maroc flight on december 15 2018 through travelnsave agency to Cameroun on december 24. On the 23rd the agency called me and told me my flight has been cancelled by the airline and that i will get my money refunded within 4 to 5 working days.
Its been more than two months now no money. I each time i call the agency am told the airline has not refunded the money yet. I called royal air morroco to find if its true but no one wants to give me the information. They acknowledge the cancellation and refund but refuse to give me further details that will permit me follow up the agency.
More than two months, the airline and agency are treating me like a ping pong boulet. Its a shame that an airline I use to believe in is playing with their customers with no respect
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