DO NOT FLY THIS AIRLINE!!!

Review of Nel about the flight Royal Air Maroc between Lagos and New York Jfk on 02/01/2018 in Economy
Nel AT / RAM LOS / JFK

This airline is hands down...THE WORST AIRLINE IN HISTORY! Customer service people are rude and obviously hate their jobs. The planes are old, outdated, and filthy with hair, and food stains. In flight entertainment was average but on our return flight our entire row didn't have working tvs. Flight attendants are dismissive and act pissed when you ask for a simple request like "a bottle of water." They lost our baby's stroller and this was 1 month ago...still nothing. Kept calling and was told "there is no update, call back." One month later,,,still no stroller. Finally was told I could file a claim...get this..."It takes 30-90 days just to process!" DO NOT FLY THIS AIRLINE!!!

General
Overall rating
1 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
2 / 5
Management of luggage
1 / 5
On board
Comfort
1 / 5
Costumer service
1 / 5
Your opinion of security
2 / 5
Food
1 / 5
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By Nel, about Royal Air Maroc, , close to Saint Albans, New York, United States
Posted online by admin, on 2 February 2018, view original version
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