Old plane, technical problems and poor service

Review of Anko V. about the flight Royal Air Maroc between Libreville and Amsterdam on 18/12/2015 in Economy
Anko V. AT / RAM LBV / AMS

Depart from Libreville via Casablanca to Amsterdam.

From Libreville to Casablance there was free seating. Never experienced this in a plane, but all right.

Just managed to catch next flight due to chaos at customs in Casablanca. People went inside the plane with full bottels of water, long time I had seen this happening.

No English or any safety instruction was given. Image of monitor was constantly moving so not easy to see. Of course no in board entertainment whatsoever.

My chair was no longer adjustable so I had to remain in take off or landing position which in the end, after six hours or so, got very uncomfortable.

After we had left Casablanca for half an hour we had to return there due to technical problems.

No explanation was given, No drinks either, just waiting and having to listen to shouting and upset passengers.

After 1,5 hour waiting we finally departed again with same plane. After an other hour we got something to drink and eat. Food quality was. Staff not very friendly at all.

Finally arrived in Amsterdam to find out our luggage had not arrived. Another que wit Avia Partners which took for ever. I have to say after a week my bag arrived home with everything in it.

I will never fly RAdM again and would not advise anyone to do so. Overall quality was lacking so I can not help but think they have not very high standards for their planes.

So far I never had to return to an aiport because of technical problems. First time I fly with Air Maroc and bingo.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
2 / 5
Management of luggage
1 / 5
On board
Comfort
1 / 5
Costumer service
2 / 5
Your opinion of security
1 / 5
Food
2 / 5
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By Anko V., about Royal Air Maroc, , close to Schiedam, South Holland, Netherlands
Posted online by Nicolas, on 30 December 2015, view original version
This review has been read 20 times
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