Old plane, technical problems and poor service

Review of Anko V. about the flight Royal Air Maroc between Libreville and Amsterdam on 18/12/2015 in Economy
Anko V. AT / RAM LBV / AMS
Note: This review is about an experience that happened more than 3 years ago.

Depart from Libreville via Casablanca to Amsterdam.

From Libreville to Casablance there was free seating. Never experienced this in a plane, but all right.

Just managed to catch next flight due to chaos at customs in Casablanca. People went inside the plane with full bottels of water, long time I had seen this happening.

No English or any safety instruction was given. Image of monitor was constantly moving so not easy to see. Of course no in board entertainment whatsoever.

My chair was no longer adjustable so I had to remain in take off or landing position which in the end, after six hours or so, got very uncomfortable.

After we had left Casablanca for half an hour we had to return there due to technical problems.

No explanation was given, No drinks either, just waiting and having to listen to shouting and upset passengers.

After 1,5 hour waiting we finally departed again with same plane. After an other hour we got something to drink and eat. Food quality was. Staff not very friendly at all.

Finally arrived in Amsterdam to find out our luggage had not arrived. Another que wit Avia Partners which took for ever. I have to say after a week my bag arrived home with everything in it.

I will never fly RAdM again and would not advise anyone to do so. Overall quality was lacking so I can not help but think they have not very high standards for their planes.

So far I never had to return to an aiport because of technical problems. First time I fly with Air Maroc and bingo.

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
2 / 5
Management of luggage
1 / 5
On board
1 / 5
Costumer service
2 / 5
Your opinion of security
1 / 5
2 / 5
Was this review helpful?

Most read opinions about Royal Air Maroc

By Anko V., about Royal Air Maroc, , close to Schiedam, South Holland, Netherlands
Posted online by Nicolas, on 30 December 2015, view original version
This review has been read 20 times
Flag this review

Are you a representative of Royal Air Maroc and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!

One comment RSS Comments

alas replied

Was ready to book from JFK to Milan and back via Rome. After looking at the reviews, I'll spend $200 more and feel safe and respected not degraded and jerked around. The reviews sealed it.

Add a comment

Read Royal Air Maroc reviews