Taken hostage

Review of Kloe about the flight Royal Air Maroc between Casablanca Mohamed V. and Bordeaux on 09/08/2014 in Economy
Note: This review is about an experience that happened more than 3 years ago.

We flew for the first time to Morroco 2 weeks ago, and had the worst customer experience ever while travelling.

When arriving at the airport, we were told by the company that our tickets had been cancelled (not the flight, just our tickets). No one had sent us an email to warn us, or tell us why.

We had to rush to their “agency” in the airport to find out what was going on and to get this sorted out. The incompetent agent could not explain why our tickets had been cancelled, but informed us that we had no choice, we either paid them an extra GBP 260 (I would call this a “bribe”) or we did not get on the flight.

We have now sent emails every day during the last week to the company, in order to get an explanation and to get reimbursed, but no response from them. Trying to call them is also impossible, and if we do get the chance to talk to someone, they hang up as soon as they understand that we want a reimbursement.

I strongly advise anybody considering flying with this company not to do so, you may find yourself having to pay a backsheesh in order to get back home.

Overall rating
1 / 5
Value (price + quality)
1 / 5
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By Kloe, about Royal Air Maroc, , close to Birmingham, Birmingham, United Kingdom, via its tablet
Posted online by HappyFlight, on 19 August 2014, view original version
This review has been read 23 times
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o.elhaddad replied

Taken hostage by Royal Air Maroc

We have the same problem, (me and my baby of one year and a girl of six years old.)

Arriving at the Moscow airport, in 24 th august we were told by the company that our tickets had been canceled (not the flight). We were not informed before.

No one from the agency in the airport to talk to.

I paid 3 tickets to come back after 4 days.

Thank you Royal Air Maroc.

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