Royal Air Maroc

326 reviews - - Updated 16 hours ago
AT / RAM

À big disgrace to morroco



I booked a royal air Maroc flight on december 15 2018 through travelnsave agency to Cameroun on december 24. On the 23rd the agency called me and told me my flight has been cancelled by the airline and that i will get my money refunded within 4 to 5 working days.

Its been more than two months now no money. I each time i call the agency am told the airline has not refunded the money yet. I called royal air morroco to find if its true but no one wants to give me the information. They acknowledge the cancellation and refund but refuse to give me further details that will permit me follow up the agency.

More than two months, the airline and agency are treating me like a ping pong boulet. Its a shame that an airline I use to believe in is playing with their customers with no respect

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Economy LHR - YAO 12/2018
Xyz

Worst customer service



Flight delayed for more than 4 hours. No explanation given. No food or beverages provided.

Back in Doha, we complained for the delay and the bad service, they answered within 2 months and agreed to pay us back as per the European Convention and mentioned it would take 4 to 6 weeks to get the refund as soon as we provide our bank details. We did on 28 September. It has been 8 weeks now and nothing has come.

We have to contact them every 3 days, and every 3 days we get the same answer "we will check the problem and get back to you as soon as possible". And nobody gets back to us.

A lot of time wasted, service isnt good either. I was told today that there is no Manager in charge of complaints... so it is whenever the employees decide to process your refund....(!!). Not to mention they fully ignore any follow up you attempt by email. Surprinsingly, they blocked all social media to ensure you cannot complain publicly - great job!

Airport is below average. I was supposed to fly again with them next March, but I will find another airline instead.

Shameful.

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Economy CDG - DOH 08/2018
coco_nuty_sb

AVOID AT ALL COSTS



Terrible 3rd world Irvine run by people who can barely put forth the effort to hate their passengers, even though they do.

These clowns are to be avoided. A one hour flight from Casablanca to Ouarzazate, nonstop, and they lose your bags. I am told this is a 1 out of 3 occurrence. If you have to walk or make other arrangements, do so.

Bad customer service would be better than what I have gotten. These guys won’t pick up a ringing phone or provide sensible answers. They simply DO NOT CARE.

i have traveled the world over and have never experienced worse service than I have gotten from this joke of a national airline.

Do whatever you have to do but DO NOT FLY WITH ROYAL AIR MAROC!

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Economy CMN - OZZ 03/2018
A Traveler

DO NOT FLY THIS AIRLINE!!!



This airline is hands down...THE WORST AIRLINE IN HISTORY! Customer service people are rude and obviously hate their jobs. The planes are old, outdated, and filthy with hair, and food stains. In flight entertainment was average but on our return flight our entire row didn't have working tvs. Flight attendants are dismissive and act pissed when you ask for a simple request like "a bottle of water." They lost our baby's stroller and this was 1 month ago...still nothing. Kept calling and was told "there is no update, call back." One month later,,,still no stroller. Finally was told I could file a claim...get this..."It takes 30-90 days just to process!" DO NOT FLY THIS AIRLINE!!!

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Economy LOS - JFK 01/2018
Nel

Baggage Lost during stop over in Casablanca



The flight left 1 hr in delay, don't know much if due to airline or airport. The thing is that my luggage never made to the final destination, it...

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Economy FCO - CMN 12/2017 3 reactions
AndreaB

NEVER AGAIN!



I flew from Sao Paulo, Brazil to Tel Aviv, Israel via Casablanca, Morocco and it was the most terrible flight ever! When I arrived at Casablanca to...

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Economy GRU - TLV More than 2 years 3 reactions
Raaaaa

my suitcase was lost and they don't pay



Took a flight on April 21, 2017 from Milan to Sao Paulo, baggage was NOT ARRIVED, surely due to the lack of time between the landing at Casablanca and the resumption for Sao Paulo with another flight. After making a regular complaint at the airport of my baggage arrival, there was no trace anymore. In addition to having suffered the damage of not having any luggage for my 10-day stay in Sao Paulo, paying for the many phone calls at the airport looking for my suitcase and having to recapture the minimum indispensable and thus spending 355 euros, to date my suitcase It has never been found again. Needless to make any effort to claim Royal Air Maroc damages through emails, peacocks, and international peacekeepers in Prague, So I must contract a lawyer just to see my rights fully satisfied. Customer Support ZERO !!!!! Do not fly with this company !! They steal your luggage and DO NOT PAY !!!!

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Economy MXP - GRU More than 2 years
civas

Disgusting.



Absolutely disgusting treatment. I was scheduled to fly from Casablanca to Tanger at 11 pm in August. We got on a bus at the scheduled time, which...

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Economy CMN - TNG More than 2 years
SLI1789

Compensation for Damaged Luggage.



Coming back from Agadir via Casablanca we realized when we got our luggage in Strasbourg that it had been severely damaged. We made a statement of damage to luggage (it wasn't repairable), and the request for compensation was done on 02/15/2016. After several weeks they told me which documents to provide. I did that, but no news since then despite several reminders from me.

The flight and the service were perfect, by the way we are taking RAM again to go to Agadir on 12/06/2016, but very disappointing follow-up when there is a problem.

AGADIR CASABLANCA FLIGHT 422
CASABLANCA STRASBOURG FLIGHT 724

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Economy AGA - SXB More than 3 years
Roberta
Write your review

326 traveler reviews

Overall rating

2,13 / 5
2.13 stars over 5 - Based on 45 customers reviews
5 stars
13%
4
7%
3
11%
2
18%
1
51%

Ranking

57

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Ratings summary

Value (price + quality) 2,29 / 5
Comfort 2,49 / 5
Costumer service 2,34 / 5
Your opinion of security 2,89 / 5
Food 2,41 / 5
Management of luggage 2,5 / 5
Comfort 2,49 / 5
Detailed ratings »

Opinions about Royal Air Maroc

Author Title Rating
Ankh Worst airline and even worse customer service! 1/5
Xyz À big disgrace to morroco 2/5
coco_nuty_sb Worst customer service 1/5
Opinions about Royal Air Maroc

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49 travelers pictures

Discover your next flight in pictures

  • Des nuage
  • Le lever du soleil
  • Cabine éco
  • Aujourd'hui c'est poulet-curry !
  • Cabine affaires
  • Flight pictures #6
  • notre avion, un b737-800
  • La petit trousse de confort offerte en classe affaire
  • Plateau-repas
  • Un siégé qui et assez confortable pour l’économie
  • Vol RAM
  • Flight pictures #12
  • Flight pictures #13
  • Flight pictures #14
  • Le cockpit de la RAM
  • Flight pictures #16
  • Intérieur du MC Donnell Douglas MD-83.
  • Notice de sécurité
  • Plateau repas (alternative)
  • avion de royal air maroc
  • Un avion de transavia.com
  • Avion aux couleurs RAM
  • en avant vers la porte d'embarquement
  • Flight pictures #24
  • Flight pictures #25
  • Dans la cabine
  • Notice de sécurité
  • Plateau repas
  • L'avion de la RAM
  • Notice de sécurité
  • Flight pictures #31
  • Atterrissage à Marrakech.
  • Le soleil
  • Le petit déjeuné
  • l'Avion
  • Flight pictures #36
  • Installation en cabine
  • Flight pictures #38
  • Mes après réflexion fête il n’était pas si bon que ça
  • Chacun a sa propre rangée de sièges
  • Le repas qui a l'air tres bon
  • Flight pictures #42
  • Repas
  • Je ne vois pas le boue de la cabine
  • Flight pictures #45
  • Voici un aigle azur avec a l’arrière un transavia.com puis a nouveau un aigle azur et tous...

6 contacts

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Sales  Morocco

Phone: 089 0000 800
Email: Accessible only to connected users. Create my account

Is it working? 3 positiv votes 4 negativ votes
Updated on 14 April 2018 | Report a problem

Sales  United Kingdom

Phone: 020 730 758 00
Email: Accessible only to connected users. Create my account

Is it working? 1 positiv votes 3 negativ votes
Updated on 19 August 2014 | Report a problem

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