Royal Air Maroc

277 reviews - - Updated 8 hours ago
AT / RAM
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277 traveler reviews

Overall rating

2,52 / 5
2.52 stars over 5 - Based on 85 customers reviews
5 stars
11%
4
18%
3
24%
2
9%
1
39%

Ranking

89

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Ratings summary

Value (price + quality) 2,47 / 5
Comfort 2,71 / 5
Costumer service 2,68 / 5
Your opinion of security 2,86 / 5
Food 2,62 / 5
Management of luggage 2,5 / 5
Comfort 2,71 / 5
Detailed ratings »

Opinions about Royal Air Maroc

Author Title Rating
Diji6331 Disgraceful 1/5
SLI1789 Disgusting. 1/5
Roberta Compensation for Damaged Luggage. 3/5
Opinions about Royal Air Maroc

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Disgusting.



Absolutely disgusting treatment. I was scheduled to fly from Casablanca to Tanger at 11 pm in August. We got on a bus at the scheduled time, which...

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Economy CMN - TNG 08/2016
SLI1789

Compensation for Damaged Luggage.



Coming back from Agadir via Casablanca we realized when we got our luggage in Strasbourg that it had been severely damaged. We made a statement of damage to luggage (it wasn't repairable), and the request for compensation was done on 02/15/2016. After several weeks they told me which documents to provide. I did that, but no news since then despite several reminders from me.

The flight and the service were perfect, by the way we are taking RAM again to go to Agadir on 12/06/2016, but very disappointing follow-up when there is a problem.

AGADIR CASABLANCA FLIGHT 422
CASABLANCA STRASBOURG FLIGHT 724

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Economy AGA - SXB 02/2016
Roberta

The Worst Airline.



This airline forces you to spend a night in Casablanca on almost all long flights (maybe to help the Moroccan economy).

Only 2 planes in their fleet have individual screens. How could you spend 11 hours on a plane without anything to do?

If you want to modify your flight or ask questions, their site (randomly) gives you an error message. In short, avoid this airline.

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Economy MAD - GIG 07/2016
jeanJ

Never again.



My 7th time with the airline and last one for sure. Casablanca to London my typical route. And typical for RAM it was late 40 min.

We were send from one gate to other not explained why. When I managed to find a staff member thats spoke english I been told that they have technical issues...

yah our plane wasn't even there...

Customer service is the worst I ever had website not working you email them they email back asking to call them you call they don't pick up or don't speak English.

You visit their agency a staff member advises you to use another airline.

But yeah... their seats are comfortable but thats not what makes you a satisfied customer.

Read more about « Never again. »
Economy CMN - LGW 02/2016 1 views
Gabriela P.

Old plane, technical problems and poor service



Depart from Libreville via Casablanca to Amsterdam. From Libreville to Casablance there was free seating. Never experienced this in a plane, but all...

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Economy LBV - AMS 12/2015 20 views
Anko V.

Good Flight but Very Bad Landing.



The plane was a little old and so were the seats, but there was enough space.

A meal with a beverage was served which was good overall.

Boarding was done 30 minutes late, the in-flight information was good and the flight crew was pleasant.

The landing was somewhat chaotic. Multiple bounces and a speed that was definitely excessive. However, it was more scary than actually bad (one of my worst landings).

There was no TV for the seat but several screens provided in-flight info. For 2 hours, that's not bad.

Newspapers were handed out before boarding the plane.

The newspapers were Moroccan, in French or Arabic.

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Economy ORY - CMN 10/2015
titi_leslie

Worst airline company



I bought 4 ticket to travel from JFK to CMN because it was the shortest flight time since we have 2 kids it would have been perfect.

Instead this turned into a nightmare after 2 plane departures that were cancelled and numerous delays I arrived at my destination 5 days later 7 pieces of luggage missing and no stroller for my son so we carried him the whole time.

I missed my connection flight back and nothing was done to help with that. I bought tickets out of pocket. Spent a total of 32 hours chasing my bags in different airports and still missing 3 suitcases. Worst worst mistake of my life.

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Economy CMN - JFK 10/2015
Dallas P.

Good flight



Good flight i enjoyed my ride, but they were some little problems like bagage comming late and we wasnt able to listen to the movie ( in plane) because the sound wasn't working.
Good airline anyway

Read more about « Good flight »
Economy YUL - CMN 07/2015
me the lag

Worst airline so far



We were supposed to fly from Kinshasa to Casablanca at 4:55 AM, the flight did not leave until almost 6 AM. This meant that lots of people with...

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Economy FIH - RAK 07/2015 32 views
Makako

Disgraceful



On arrival in Toulouse, I was supposed to take the 7/18/15 AT510 flight with a takeoff time of 10:20 pm. Once there, they told us that there was no airplane available for Dakar. This was not an isolated case: some Senegalese who came from Rome or Milan had been waiting for a plane for 2 days.

There were several incidents where the police had to intervene. There was no communication from RAM, no beverage offered and no food either.

Finally, they provided us with a plane that was as dilapidated as possible and we took off around 1:30 am. When we arrived, at least thirty people did not get their luggage, including me. At close to € 500 for a one-way flight this airline is the lowest of the low. Never again, Royal Air Maroc!

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Economy CMN - DKR 07/2015 10 reactions 187 views
Diji6331

49 travelers pictures

Discover your next flight in pictures

  • Plateau repas (alternative)
  • Le soleil
  • Le lever du soleil
  • Notice de sécurité
  • avion de royal air maroc
  • L'avion de la RAM
  • Un avion de transavia.com
  • Avion aux couleurs RAM
  • Flight pictures #9
  • Flight pictures #10
  • Dans la cabine
  • Un siégé qui et assez confortable pour l’économie
  • Notice de sécurité
  • Le cockpit de la RAM
  • Aujourd'hui c'est poulet-curry !
  • Chacun a sa propre rangée de sièges
  • La petit trousse de confort offerte en classe affaire
  • Je ne vois pas le boue de la cabine
  • Vol RAM
  • Des nuage
  • Flight pictures #21
  • Flight pictures #22
  • Flight pictures #23
  • Cabine affaires
  • Mes après réflexion fête il n’était pas si bon que ça
  • Flight pictures #26
  • Installation en cabine
  • en avant vers la porte d'embarquement
  • Atterrissage à Marrakech.
  • Flight pictures #30
  • Repas
  • Le petit déjeuné
  • Le repas qui a l'air tres bon
  • Flight pictures #34
  • Plateau-repas
  • Voici un aigle azur avec a l’arrière un transavia.com puis a nouveau un aigle azur et tous...
  • Cabine éco
  • Notice de sécurité
  • Flight pictures #39
  • Flight pictures #40
  • notre avion, un b737-800
  • Flight pictures #42
  • Plateau repas
  • Intérieur du MC Donnell Douglas MD-83.
  • l'Avion
  • Flight pictures #46

6 contacts

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Sales  Morocco

Phone: 089 0000 800
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Is it working? 2 positiv votes 4 negativ votes
Updated on 3 September 2016 | Report a problem

Sales  United Kingdom

Phone: 020 730 758 00
Email: Accessible only to connected users. Create my account

Is it working? 1 positiv votes 3 negativ votes
Updated on 19 August 2014 | Report a problem

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