Royal Air Maroc

295 reviews - - Updated on 14 December 2017


I flew from Sao Paulo, Brazil to Tel Aviv, Israel via Casablanca, Morocco and it was the most terrible flight ever! When I arrived at Casablanca to...

Read more about « NEVER AGAIN! »
Economy GRU - TLV 02/2017

my suitcase was lost and they don't pay

Took a flight on April 21, 2017 from Milan to Sao Paulo, baggage was NOT ARRIVED, surely due to the lack of time between the landing at Casablanca and the resumption for Sao Paulo with another flight. After making a regular complaint at the airport of my baggage arrival, there was no trace anymore. In addition to having suffered the damage of not having any luggage for my 10-day stay in Sao Paulo, paying for the many phone calls at the airport looking for my suitcase and having to recapture the minimum indispensable and thus spending 355 euros, to date my suitcase It has never been found again. Needless to make any effort to claim Royal Air Maroc damages through emails, peacocks, and international peacekeepers in Prague, So I must contract a lawyer just to see my rights fully satisfied. Customer Support ZERO !!!!! Do not fly with this company !! They steal your luggage and DO NOT PAY !!!!

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Economy MXP - GRU 04/2017


Absolutely disgusting treatment. I was scheduled to fly from Casablanca to Tanger at 11 pm in August. We got on a bus at the scheduled time, which...

Read more about « Disgusting. »
Economy CMN - TNG 08/2016

Compensation for Damaged Luggage.

Coming back from Agadir via Casablanca we realized when we got our luggage in Strasbourg that it had been severely damaged. We made a statement of damage to luggage (it wasn't repairable), and the request for compensation was done on 02/15/2016. After several weeks they told me which documents to provide. I did that, but no news since then despite several reminders from me.

The flight and the service were perfect, by the way we are taking RAM again to go to Agadir on 12/06/2016, but very disappointing follow-up when there is a problem.


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Economy AGA - SXB 02/2016

The Worst Airline.

This airline forces you to spend a night in Casablanca on almost all long flights (maybe to help the Moroccan economy).

Only 2 planes in their fleet have individual screens. How could you spend 11 hours on a plane without anything to do?

If you want to modify your flight or ask questions, their site (randomly) gives you an error message. In short, avoid this airline.

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Economy MAD - GIG 07/2016

Never again.

My 7th time with the airline and last one for sure. Casablanca to London my typical route. And typical for RAM it was late 40 min.

We were send from one gate to other not explained why. When I managed to find a staff member thats spoke english I been told that they have technical issues...

yah our plane wasn't even there...

Customer service is the worst I ever had website not working you email them they email back asking to call them you call they don't pick up or don't speak English.

You visit their agency a staff member advises you to use another airline.

But yeah... their seats are comfortable but thats not what makes you a satisfied customer.

Read more about « Never again. »
Economy CMN - LGW 02/2016 1 views
Gabriela P.

Old plane, technical problems and poor service

Depart from Libreville via Casablanca to Amsterdam. From Libreville to Casablance there was free seating. Never experienced this in a plane, but all...

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Economy LBV - AMS 12/2015 2 reactions 20 views
Anko V.

Good Flight but Very Bad Landing.

The plane was a little old and so were the seats, but there was enough space.

A meal with a beverage was served which was good overall.

Boarding was done 30 minutes late, the in-flight information was good and the flight crew was pleasant.

The landing was somewhat chaotic. Multiple bounces and a speed that was definitely excessive. However, it was more scary than actually bad (one of my worst landings).

There was no TV for the seat but several screens provided in-flight info. For 2 hours, that's not bad.

Newspapers were handed out before boarding the plane.

The newspapers were Moroccan, in French or Arabic.

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Economy ORY - CMN More than 2 years

Worst airline company

I bought 4 ticket to travel from JFK to CMN because it was the shortest flight time since we have 2 kids it would have been perfect.

Instead this turned into a nightmare after 2 plane departures that were cancelled and numerous delays I arrived at my destination 5 days later 7 pieces of luggage missing and no stroller for my son so we carried him the whole time.

I missed my connection flight back and nothing was done to help with that. I bought tickets out of pocket. Spent a total of 32 hours chasing my bags in different airports and still missing 3 suitcases. Worst worst mistake of my life.

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Economy CMN - JFK More than 2 years
Dallas P.

Good flight

Good flight i enjoyed my ride, but they were some little problems like bagage comming late and we wasnt able to listen to the movie ( in plane) because the sound wasn't working.
Good airline anyway

Read more about « Good flight »
Economy YUL - CMN More than 2 years
me the lag
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295 traveler reviews

Overall rating

2,18 / 5
2.18 stars over 5 - Based on 55 customers reviews
5 stars




Ratings summary

Value (price + quality) 2,22 / 5
Comfort 2,58 / 5
Costumer service 2,34 / 5
Your opinion of security 2,78 / 5
Food 2,51 / 5
Management of luggage 2,35 / 5
Comfort 2,58 / 5
Detailed ratings »

Opinions about Royal Air Maroc

Author Title Rating
Raaaaa NEVER AGAIN! 1/5
SLI1789 Disgusting. 1/5
civas my suitcase was lost and they don't pay 1/5
Opinions about Royal Air Maroc

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49 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
  • Installation en cabine
  • Mes après réflexion fête il n’était pas si bon que ça
  • Atterrissage à Marrakech.
  • notre avion, un b737-800
  • Flight pictures #6
  • Flight pictures #7
  • Vol RAM
  • Dans la cabine
  • Notice de sécurité
  • l'Avion
  • Flight pictures #12
  • Le lever du soleil
  • L'avion de la RAM
  • Je ne vois pas le boue de la cabine
  • Un avion de
  • Le soleil
  • Notice de sécurité
  • Cabine éco
  • Le cockpit de la RAM
  • Flight pictures #21
  • Le repas qui a l'air tres bon
  • Plateau-repas
  • Plateau repas (alternative)
  • La petit trousse de confort offerte en classe affaire
  • Flight pictures #26
  • Des nuage
  • Intérieur du MC Donnell Douglas MD-83.
  • Repas
  • Flight pictures #30
  • Le petit déjeuné
  • Chacun a sa propre rangée de sièges
  • Flight pictures #33
  • Flight pictures #34
  • Aujourd'hui c'est poulet-curry !
  • Cabine affaires
  • en avant vers la porte d'embarquement
  • Flight pictures #38
  • Voici un aigle azur avec a l’arrière un puis a nouveau un aigle azur et tous...
  • Flight pictures #40
  • Avion aux couleurs RAM
  • Notice de sécurité
  • Flight pictures #43
  • Plateau repas
  • Un siégé qui et assez confortable pour l’économie
  • avion de royal air maroc

6 contacts

Find the best way to contact your airline.

Sales  Morocco

Phone: 089 0000 800
Email: Accessible only to connected users. Create my account

Is it working? 2 positiv votes 4 negativ votes
Updated on 3 September 2016 | Report a problem

Sales  United Kingdom

Phone: 020 730 758 00
Email: Accessible only to connected users. Create my account

Is it working? 1 positiv votes 3 negativ votes
Updated on 19 August 2014 | Report a problem

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