Royal Air Maroc

329 reviews - - Updated 22 hours ago

Rude and never taking it again

Royal air Maroc lost my luggage it had been 7 days now and they haven’t contacted me to tell me where my luggage is, every time I call them I get the same rude response saying “we cannot do anything it isn’t our job” “we can’t find your luggage call us in 2days” this is a joke how isn’t it your job, it’s because of you I lost my luggage, they are a joke, rude and have no respect for their job I AM NEVER flying with Royal air Maroc and you shouldn’t too unless you want to have stress during your holidays. I have no self respect for them

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Economy CMN - LIS 07/2019

Worst airline and even worse customer service!

I see that a lot of travelers have had a bad experience with this airline, so I am not sure if my review will make a difference to the company, but...

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Economy CMN - JFK 06/2019 1 reactions

À big disgrace to morroco

I booked a royal air Maroc flight on december 15 2018 through travelnsave agency to Cameroun on december 24. On the 23rd the agency called me and told me my flight has been cancelled by the airline and that i will get my money refunded within 4 to 5 working days.

Its been more than two months now no money. I each time i call the agency am told the airline has not refunded the money yet. I called royal air morroco to find if its true but no one wants to give me the information. They acknowledge the cancellation and refund but refuse to give me further details that will permit me follow up the agency.

More than two months, the airline and agency are treating me like a ping pong boulet. Its a shame that an airline I use to believe in is playing with their customers with no respect

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Economy LHR - YAO 12/2018

Worst customer service

Flight delayed for more than 4 hours. No explanation given. No food or beverages provided.

Back in Doha, we complained for the delay and the bad service, they answered within 2 months and agreed to pay us back as per the European Convention and mentioned it would take 4 to 6 weeks to get the refund as soon as we provide our bank details. We did on 28 September. It has been 8 weeks now and nothing has come.

We have to contact them every 3 days, and every 3 days we get the same answer "we will check the problem and get back to you as soon as possible". And nobody gets back to us.

A lot of time wasted, service isnt good either. I was told today that there is no Manager in charge of complaints... so it is whenever the employees decide to process your refund....(!!). Not to mention they fully ignore any follow up you attempt by email. Surprinsingly, they blocked all social media to ensure you cannot complain publicly - great job!

Airport is below average. I was supposed to fly again with them next March, but I will find another airline instead.


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Economy CDG - DOH 08/2018


Terrible 3rd world Irvine run by people who can barely put forth the effort to hate their passengers, even though they do.

These clowns are to be avoided. A one hour flight from Casablanca to Ouarzazate, nonstop, and they lose your bags. I am told this is a 1 out of 3 occurrence. If you have to walk or make other arrangements, do so.

Bad customer service would be better than what I have gotten. These guys won’t pick up a ringing phone or provide sensible answers. They simply DO NOT CARE.

i have traveled the world over and have never experienced worse service than I have gotten from this joke of a national airline.

Do whatever you have to do but DO NOT FLY WITH ROYAL AIR MAROC!

Read more about « AVOID AT ALL COSTS »
Economy CMN - OZZ More than 2 years
A Traveler


This airline is hands down...THE WORST AIRLINE IN HISTORY! Customer service people are rude and obviously hate their jobs. The planes are old, outdated, and filthy with hair, and food stains. In flight entertainment was average but on our return flight our entire row didn't have working tvs. Flight attendants are dismissive and act pissed when you ask for a simple request like "a bottle of water." They lost our baby's stroller and this was 1 month ago...still nothing. Kept calling and was told "there is no update, call back." One month later,,,still no stroller. Finally was told I could file a claim...get this..."It takes 30-90 days just to process!" DO NOT FLY THIS AIRLINE!!!

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Economy LOS - JFK More than 2 years

Baggage Lost during stop over in Casablanca

The flight left 1 hr in delay, don't know much if due to airline or airport. The thing is that my luggage never made to the final destination, it...

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Economy FCO - CMN More than 2 years 3 reactions


I flew from Sao Paulo, Brazil to Tel Aviv, Israel via Casablanca, Morocco and it was the most terrible flight ever! When I arrived at Casablanca to...

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Economy GRU - TLV More than 3 years 3 reactions

my suitcase was lost and they don't pay

Took a flight on April 21, 2017 from Milan to Sao Paulo, baggage was NOT ARRIVED, surely due to the lack of time between the landing at Casablanca and the resumption for Sao Paulo with another flight. After making a regular complaint at the airport of my baggage arrival, there was no trace anymore. In addition to having suffered the damage of not having any luggage for my 10-day stay in Sao Paulo, paying for the many phone calls at the airport looking for my suitcase and having to recapture the minimum indispensable and thus spending 355 euros, to date my suitcase It has never been found again. Needless to make any effort to claim Royal Air Maroc damages through emails, peacocks, and international peacekeepers in Prague, So I must contract a lawyer just to see my rights fully satisfied. Customer Support ZERO !!!!! Do not fly with this company !! They steal your luggage and DO NOT PAY !!!!

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Economy MXP - GRU More than 3 years


Absolutely disgusting treatment. I was scheduled to fly from Casablanca to Tanger at 11 pm in August. We got on a bus at the scheduled time, which...

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Economy CMN - TNG More than 3 years
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329 traveler reviews

Overall rating

2,75 / 5
2.75 stars over 5 - Based on 28 customers reviews
5 stars




Ratings summary

Value (price + quality) 2,89 / 5
Comfort 3,08 / 5
Costumer service 2,89 / 5
Your opinion of security 3,32 / 5
Food 2,92 / 5
Management of luggage 3,08 / 5
Comfort 3,08 / 5
Detailed ratings »

Opinions about Royal Air Maroc

Author Title Rating
Ankh Worst airline and even worse customer service! 1/5
Opinions about Royal Air Maroc

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49 travelers pictures

Discover your next flight in pictures

  • Cabine affaires
  • Cabine éco
  • Flight pictures #3
  • Le lever du soleil
  • Notice de sécurité
  • Le cockpit de la RAM
  • Plateau-repas
  • Voici un aigle azur avec a l’arrière un puis a nouveau un aigle azur et tous...
  • Repas
  • Flight pictures #10
  • Le soleil
  • Intérieur du MC Donnell Douglas MD-83.
  • Dans la cabine
  • Flight pictures #14
  • Flight pictures #15
  • Le repas qui a l'air tres bon
  • Des nuage
  • Le petit déjeuné
  • Je ne vois pas le boue de la cabine
  • Installation en cabine
  • avion de royal air maroc
  • Flight pictures #22
  • Chacun a sa propre rangée de sièges
  • Vol RAM
  • Notice de sécurité
  • Aujourd'hui c'est poulet-curry !
  • Atterrissage à Marrakech.
  • Avion aux couleurs RAM
  • Flight pictures #29
  • Un siégé qui et assez confortable pour l’économie
  • Flight pictures #31
  • notre avion, un b737-800
  • Notice de sécurité
  • Flight pictures #34
  • L'avion de la RAM
  • Flight pictures #36
  • l'Avion
  • Mes après réflexion fête il n’était pas si bon que ça
  • Flight pictures #39
  • Plateau repas (alternative)
  • en avant vers la porte d'embarquement
  • Flight pictures #42
  • La petit trousse de confort offerte en classe affaire
  • Un avion de
  • Flight pictures #45
  • Plateau repas

6 contacts

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Sales  Morocco

Phone: 089 0000 800
Email: Accessible only to connected users. Create my account

Is it working? 3 positiv votes 5 negativ votes
Updated on 25 July 2019 | Report a problem

Sales  United Kingdom

Phone: 020 730 758 00
Email: Accessible only to connected users. Create my account

Is it working? 2 positiv votes 6 negativ votes
Updated on 9 January 2020 | Report a problem

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