Royal Air Maroc

323 reviews - - Updated 7 hours ago
AT / RAM

Worst customer service



Flight delayed for more than 4 hours. No explanation given. No food or beverages provided.

Back in Doha, we complained for the delay and the bad service, they answered within 2 months and agreed to pay us back as per the European Convention and mentioned it would take 4 to 6 weeks to get the refund as soon as we provide our bank details. We did on 28 September. It has been 8 weeks now and nothing has come.

We have to contact them every 3 days, and every 3 days we get the same answer "we will check the problem and get back to you as soon as possible". And nobody gets back to us.

A lot of time wasted, service isnt good either. I was told today that there is no Manager in charge of complaints... so it is whenever the employees decide to process your refund....(!!). Not to mention they fully ignore any follow up you attempt by email. Surprinsingly, they blocked all social media to ensure you cannot complain publicly - great job!

Airport is below average. I was supposed to fly again with them next March, but I will find another airline instead.

Shameful.

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Economy CDG - DOH 08/2018
coco_nuty_sb

AVOID AT ALL COSTS



Terrible 3rd world Irvine run by people who can barely put forth the effort to hate their passengers, even though they do.

These clowns are to be avoided. A one hour flight from Casablanca to Ouarzazate, nonstop, and they lose your bags. I am told this is a 1 out of 3 occurrence. If you have to walk or make other arrangements, do so.

Bad customer service would be better than what I have gotten. These guys won’t pick up a ringing phone or provide sensible answers. They simply DO NOT CARE.

i have traveled the world over and have never experienced worse service than I have gotten from this joke of a national airline.

Do whatever you have to do but DO NOT FLY WITH ROYAL AIR MAROC!

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Economy CMN - OZZ 03/2018
A Traveler

DO NOT FLY THIS AIRLINE!!!



This airline is hands down...THE WORST AIRLINE IN HISTORY! Customer service people are rude and obviously hate their jobs. The planes are old, outdated, and filthy with hair, and food stains. In flight entertainment was average but on our return flight our entire row didn't have working tvs. Flight attendants are dismissive and act pissed when you ask for a simple request like "a bottle of water." They lost our baby's stroller and this was 1 month ago...still nothing. Kept calling and was told "there is no update, call back." One month later,,,still no stroller. Finally was told I could file a claim...get this..."It takes 30-90 days just to process!" DO NOT FLY THIS AIRLINE!!!

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Economy LOS - JFK 01/2018
Nel

Baggage Lost during stop over in Casablanca



The flight left 1 hr in delay, don't know much if due to airline or airport. The thing is that my luggage never made to the final destination, it...

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Economy FCO - CMN 12/2017 2 reactions
AndreaB

NEVER AGAIN!



I flew from Sao Paulo, Brazil to Tel Aviv, Israel via Casablanca, Morocco and it was the most terrible flight ever! When I arrived at Casablanca to...

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Economy GRU - TLV 02/2017 2 reactions
Raaaaa

my suitcase was lost and they don't pay



Took a flight on April 21, 2017 from Milan to Sao Paulo, baggage was NOT ARRIVED, surely due to the lack of time between the landing at Casablanca and the resumption for Sao Paulo with another flight. After making a regular complaint at the airport of my baggage arrival, there was no trace anymore. In addition to having suffered the damage of not having any luggage for my 10-day stay in Sao Paulo, paying for the many phone calls at the airport looking for my suitcase and having to recapture the minimum indispensable and thus spending 355 euros, to date my suitcase It has never been found again. Needless to make any effort to claim Royal Air Maroc damages through emails, peacocks, and international peacekeepers in Prague, So I must contract a lawyer just to see my rights fully satisfied. Customer Support ZERO !!!!! Do not fly with this company !! They steal your luggage and DO NOT PAY !!!!

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Economy MXP - GRU 04/2017
civas

Disgusting.



Absolutely disgusting treatment. I was scheduled to fly from Casablanca to Tanger at 11 pm in August. We got on a bus at the scheduled time, which...

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Economy CMN - TNG More than 2 years
SLI1789

Compensation for Damaged Luggage.



Coming back from Agadir via Casablanca we realized when we got our luggage in Strasbourg that it had been severely damaged. We made a statement of damage to luggage (it wasn't repairable), and the request for compensation was done on 02/15/2016. After several weeks they told me which documents to provide. I did that, but no news since then despite several reminders from me.

The flight and the service were perfect, by the way we are taking RAM again to go to Agadir on 12/06/2016, but very disappointing follow-up when there is a problem.

AGADIR CASABLANCA FLIGHT 422
CASABLANCA STRASBOURG FLIGHT 724

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Economy AGA - SXB More than 2 years
Roberta

The Worst Airline.



This airline forces you to spend a night in Casablanca on almost all long flights (maybe to help the Moroccan economy).

Only 2 planes in their fleet have individual screens. How could you spend 11 hours on a plane without anything to do?

If you want to modify your flight or ask questions, their site (randomly) gives you an error message. In short, avoid this airline.

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Economy MAD - GIG More than 2 years
jeanJ

Never again.



My 7th time with the airline and last one for sure. Casablanca to London my typical route. And typical for RAM it was late 40 min.

We were send from one gate to other not explained why. When I managed to find a staff member thats spoke english I been told that they have technical issues...

yah our plane wasn't even there...

Customer service is the worst I ever had website not working you email them they email back asking to call them you call they don't pick up or don't speak English.

You visit their agency a staff member advises you to use another airline.

But yeah... their seats are comfortable but thats not what makes you a satisfied customer.

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Economy CMN - LGW More than 2 years 1 views
Gabriela P.
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323 traveler reviews

Overall rating

2,15 / 5
2.15 stars over 5 - Based on 46 customers reviews
5 stars
13%
4
7%
3
13%
2
17%
1
50%

Ranking

62

Compare

Ratings summary

Value (price + quality) 2,28 / 5
Comfort 2,45 / 5
Costumer service 2,33 / 5
Your opinion of security 2,9 / 5
Food 2,38 / 5
Management of luggage 2,47 / 5
Comfort 2,45 / 5
Detailed ratings »

Opinions about Royal Air Maroc

Author Title Rating
coco_nuty_sb Worst customer service 1/5
AndreaB Baggage Lost during stop over in Casablanca 1/5
Raaaaa NEVER AGAIN! 1/5
Opinions about Royal Air Maroc

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49 travelers pictures

Discover your next flight in pictures

  • Dans la cabine
  • Le petit déjeuné
  • Aujourd'hui c'est poulet-curry !
  • Flight pictures #4
  • Flight pictures #5
  • Avion aux couleurs RAM
  • La petit trousse de confort offerte en classe affaire
  • en avant vers la porte d'embarquement
  • Flight pictures #9
  • Chacun a sa propre rangée de sièges
  • Plateau-repas
  • Installation en cabine
  • L'avion de la RAM
  • Le cockpit de la RAM
  • Mes après réflexion fête il n’était pas si bon que ça
  • Flight pictures #16
  • Flight pictures #17
  • Le repas qui a l'air tres bon
  • Flight pictures #19
  • avion de royal air maroc
  • Atterrissage à Marrakech.
  • Flight pictures #22
  • Un siégé qui et assez confortable pour l’économie
  • Flight pictures #24
  • l'Avion
  • notre avion, un b737-800
  • Repas
  • Notice de sécurité
  • Notice de sécurité
  • Flight pictures #30
  • Intérieur du MC Donnell Douglas MD-83.
  • Plateau repas (alternative)
  • Voici un aigle azur avec a l’arrière un transavia.com puis a nouveau un aigle azur et tous...
  • Je ne vois pas le boue de la cabine
  • Le lever du soleil
  • Un avion de transavia.com
  • Vol RAM
  • Flight pictures #38
  • Cabine éco
  • Notice de sécurité
  • Flight pictures #41
  • Des nuage
  • Le soleil
  • Plateau repas
  • Flight pictures #45
  • Cabine affaires

6 contacts

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Sales  Morocco

Phone: 089 0000 800
Email: Accessible only to connected users. Create my account

Is it working? 3 positiv votes 4 negativ votes
Updated on 14 April 2018 | Report a problem

Sales  United Kingdom

Phone: 020 730 758 00
Email: Accessible only to connected users. Create my account

Is it working? 1 positiv votes 3 negativ votes
Updated on 19 August 2014 | Report a problem

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