Royal Air Maroc

301 reviews - - Updated 5 hours ago
AT / RAM

DO NOT FLY THIS AIRLINE!!!



This airline is hands down...THE WORST AIRLINE IN HISTORY! Customer service people are rude and obviously hate their jobs. The planes are old, outdated, and filthy with hair, and food stains. In flight entertainment was average but on our return flight our entire row didn't have working tvs. Flight attendants are dismissive and act pissed when you ask for a simple request like "a bottle of water." They lost our baby's stroller and this was 1 month ago...still nothing. Kept calling and was told "there is no update, call back." One month later,,,still no stroller. Finally was told I could file a claim...get this..."It takes 30-90 days just to process!" DO NOT FLY THIS AIRLINE!!!

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Economy LOS - JFK 01/2018
Nel

Baggage Lost during stop over in Casablanca



The flight left 1 hr in delay, don't know much if due to airline or airport. The thing is that my luggage never made to the final destination, it...

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Economy FCO - CMN 12/2017
AndreaB

NEVER AGAIN!



I flew from Sao Paulo, Brazil to Tel Aviv, Israel via Casablanca, Morocco and it was the most terrible flight ever! When I arrived at Casablanca to...

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Economy GRU - TLV 02/2017 1 reactions
Raaaaa

my suitcase was lost and they don't pay



Took a flight on April 21, 2017 from Milan to Sao Paulo, baggage was NOT ARRIVED, surely due to the lack of time between the landing at Casablanca and the resumption for Sao Paulo with another flight. After making a regular complaint at the airport of my baggage arrival, there was no trace anymore. In addition to having suffered the damage of not having any luggage for my 10-day stay in Sao Paulo, paying for the many phone calls at the airport looking for my suitcase and having to recapture the minimum indispensable and thus spending 355 euros, to date my suitcase It has never been found again. Needless to make any effort to claim Royal Air Maroc damages through emails, peacocks, and international peacekeepers in Prague, So I must contract a lawyer just to see my rights fully satisfied. Customer Support ZERO !!!!! Do not fly with this company !! They steal your luggage and DO NOT PAY !!!!

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Economy MXP - GRU 04/2017
civas

Disgusting.



Absolutely disgusting treatment. I was scheduled to fly from Casablanca to Tanger at 11 pm in August. We got on a bus at the scheduled time, which...

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Economy CMN - TNG 08/2016
SLI1789

Compensation for Damaged Luggage.



Coming back from Agadir via Casablanca we realized when we got our luggage in Strasbourg that it had been severely damaged. We made a statement of damage to luggage (it wasn't repairable), and the request for compensation was done on 02/15/2016. After several weeks they told me which documents to provide. I did that, but no news since then despite several reminders from me.

The flight and the service were perfect, by the way we are taking RAM again to go to Agadir on 12/06/2016, but very disappointing follow-up when there is a problem.

AGADIR CASABLANCA FLIGHT 422
CASABLANCA STRASBOURG FLIGHT 724

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Economy AGA - SXB More than 2 years
Roberta

The Worst Airline.



This airline forces you to spend a night in Casablanca on almost all long flights (maybe to help the Moroccan economy).

Only 2 planes in their fleet have individual screens. How could you spend 11 hours on a plane without anything to do?

If you want to modify your flight or ask questions, their site (randomly) gives you an error message. In short, avoid this airline.

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Economy MAD - GIG 07/2016
jeanJ

Never again.



My 7th time with the airline and last one for sure. Casablanca to London my typical route. And typical for RAM it was late 40 min.

We were send from one gate to other not explained why. When I managed to find a staff member thats spoke english I been told that they have technical issues...

yah our plane wasn't even there...

Customer service is the worst I ever had website not working you email them they email back asking to call them you call they don't pick up or don't speak English.

You visit their agency a staff member advises you to use another airline.

But yeah... their seats are comfortable but thats not what makes you a satisfied customer.

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Economy CMN - LGW 02/2016 1 views
Gabriela P.

Old plane, technical problems and poor service



Depart from Libreville via Casablanca to Amsterdam. From Libreville to Casablance there was free seating. Never experienced this in a plane, but all...

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Economy LBV - AMS More than 2 years 2 reactions 20 views
Anko V.

Good Flight but Very Bad Landing.



The plane was a little old and so were the seats, but there was enough space.

A meal with a beverage was served which was good overall.

Boarding was done 30 minutes late, the in-flight information was good and the flight crew was pleasant.

The landing was somewhat chaotic. Multiple bounces and a speed that was definitely excessive. However, it was more scary than actually bad (one of my worst landings).

There was no TV for the seat but several screens provided in-flight info. For 2 hours, that's not bad.

Newspapers were handed out before boarding the plane.

The newspapers were Moroccan, in French or Arabic.

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Economy ORY - CMN More than 2 years
titi_leslie
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301 traveler reviews

Overall rating

2,2 / 5
2.2 stars over 5 - Based on 55 customers reviews
5 stars
11%
4
11%
3
15%
2
15%
1
49%

Ranking

71

Compare

Ratings summary

Value (price + quality) 2,27 / 5
Comfort 2,56 / 5
Costumer service 2,34 / 5
Your opinion of security 2,82 / 5
Food 2,47 / 5
Management of luggage 2,33 / 5
Comfort 2,56 / 5
Detailed ratings »

Opinions about Royal Air Maroc

Author Title Rating
Raaaaa NEVER AGAIN! 1/5
AndreaB Baggage Lost during stop over in Casablanca 1/5
Nel DO NOT FLY THIS AIRLINE!!! 1/5
Opinions about Royal Air Maroc

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49 travelers pictures

Discover your next flight in pictures

  • Notice de sécurité
  • Mes après réflexion fête il n’était pas si bon que ça
  • avion de royal air maroc
  • Voici un aigle azur avec a l’arrière un transavia.com puis a nouveau un aigle azur et tous...
  • en avant vers la porte d'embarquement
  • Plateau repas
  • notre avion, un b737-800
  • Flight pictures #8
  • Flight pictures #9
  • Aujourd'hui c'est poulet-curry !
  • Plateau-repas
  • Un siégé qui et assez confortable pour l’économie
  • Flight pictures #13
  • Plateau repas (alternative)
  • Atterrissage à Marrakech.
  • Le soleil
  • Le petit déjeuné
  • Notice de sécurité
  • Le cockpit de la RAM
  • La petit trousse de confort offerte en classe affaire
  • Repas
  • Avion aux couleurs RAM
  • Installation en cabine
  • Cabine éco
  • Flight pictures #25
  • Flight pictures #26
  • Flight pictures #27
  • Le lever du soleil
  • l'Avion
  • Flight pictures #30
  • Dans la cabine
  • Un avion de transavia.com
  • L'avion de la RAM
  • Vol RAM
  • Flight pictures #35
  • Flight pictures #36
  • Notice de sécurité
  • Intérieur du MC Donnell Douglas MD-83.
  • Chacun a sa propre rangée de sièges
  • Flight pictures #40
  • Le repas qui a l'air tres bon
  • Je ne vois pas le boue de la cabine
  • Flight pictures #43
  • Des nuage
  • Cabine affaires
  • Flight pictures #46

6 contacts

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Sales  Morocco

Phone: 089 0000 800
Email: Accessible only to connected users. Create my account

Is it working? 2 positiv votes 4 negativ votes
Updated on 3 September 2016 | Report a problem

Sales  United Kingdom

Phone: 020 730 758 00
Email: Accessible only to connected users. Create my account

Is it working? 1 positiv votes 3 negativ votes
Updated on 19 August 2014 | Report a problem

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