A big mess!

Review of tartine 31 about the flight Aerolineas Argentinas between Buenos Aires Pistarini and Madrid on 14/03/2014 in Economy
tartine 31 AR / ARG EZE / MAD
Note: This review is about an experience that happened more than 3 years ago.

First flight coming from El Calafate, arriving at the Buenos Aires international airport: surprise! No luggage for 10 people of our group of 12…

It was impossible to make a complaint there, because we had to hurry to get to the international airport in order to go to Madrid. So we made a minimal complaint (without our contact information) and waited for the plane, which had a one-and-a-half hour delay for which no explanations were given.

So, we departed at around 1:30 a.m. and they put us to sleep only to unceremoniously wake us up at around 4 a.m. (Buenos Aires time, 8 a.m. in Madrid) for dinner! And the meal was bland, to make things worse. Also, the service was crappy for the majority of the flight (there was none), with no way of even asking for a drink (flight attendants nonexistent and unpleasant). When they at last served us breakfast, it was already two hours before landing, at around 3 p.m. (Madrid time).

They counseled us to “complete” our complaint at the stopover in Madrid, but this was impossible because a flight attendant of this lovely airline was waiting for us to make us quickly board the Air France plane to finish our trip in Paris (too little time between the two flights), threatening to make us pay new tickets if we didn't hurry!

We tried to get more information at Roissy (still without our bags…), but Air France “couldn't do anything to help us because the problem was caused by the Argentinian airline!” Hurray for Sky Team!

Six days after we arrived, we are still waiting for our bags without even knowing where they really are.

I will avoid this airline in the future!

Overall rating
2 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
2 / 5
Management of luggage
1 / 5
On board
2 / 5
Costumer service
1 / 5
Your opinion of security
3 / 5
2 / 5
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By tartine 31, about Aerolineas Argentinas, , close to Muret, Midi-Pyrénées, France
Posted online by HappyFlight, on 21 March 2014
This review has been read 239 times
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This review is also available in French.

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