RUPTURA MALETA

Review of PILAR about the flight Aeromexico between Bogota and Mexico City on 05/12/2018 in Economy
PILAR AM / AMX BOG / MEX

This review was originally written in French. Translate into English

Soy médico y fui invitado por las autoridades mexicanas. En el vuelo AEROMEXICO AM 762 du 5 diciembre 2018 rompieron todo el sistema de cierre de mi maleta (comprada a 159 euros cuatro días antes) y es inutilizable. La compañía al inicio, y a pesar de mi correo electrónico sobre el problema, me hace creer que se interesa al problema pidiéndome de scanner pasaporte, bording pass,…Para finalizar concluyendo que considera “este tipo de daños como menores”. Aconsejo fuertemente no utilizar esta compañía y, si posible, utilizar otra.
Je suis médecin et invité par les autorités mexicaines. Dans le vol AEROMEXICO AM 762 du 5 décembre il a été cassé tout le système de fermeture de ma valise (achetée à 159 euros quatre jours avant et inutilisable. AEROMEXICO au début, et malgré mon email très détaillé sur le problème, me fait croire son intérêt en me demandant de le faire parvenir copies du passeport, bording pass,… Pour finaliser en concluant « que ce type de dommage est mineur ». Je déconseille fortement utiliser AEROMEXICO.
I am a doctor and invited by the Mexican authorities. In the flight AEROMEXICO AM 762 of December 5, the entire closing system of my suitcase was broke (bought at 159 euros four days before and unusable) AEROMEXICO at the beginning, and despite my very detailed email about the problem, makes me believe his interest asking me to send it copies of the passport, bording pass, ... To finalize by concluding "that this type of damage is minor." I strongly advise againts AEROMEXICO.

General
Overall rating
2 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
2 / 5
Management of luggage
1 / 5
On board
Comfort
2 / 5
Costumer service
2 / 5
Your opinion of security
2 / 5
Food
2 / 5
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By PILAR, about Aeromexico,
Posted online by admin, on 5 January 2019
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This review is also available in French.

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