Check in was ok, and boarding was fine ( I paid extra for "Premium Flex"). The seat was not comfortable at all (there was a metal bar inside the seat, making it hard and uncomfortable). Luckily, I was in the first row so, there was a bunch of legroom. There was no entertainment except a crumpled Air Asia magazine. The prepaid meal (a sandwich) was not good. Flight attendants were not professional and looked they wanted to go home asap! The plane was freezing. Landing and takeoff were smooth.
But, they lost one of my luggages! It turned out it was still in KL... and I got it back 6 days later... Overall... not good.
Are you a representative of Air Asia and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!