A death sentence for my suitcase

Review of LORACLE about the flight Air Asia between Kuala Terengganu and Kuala Lumpur on 26/08/2015 in Economy
LORACLE AK / AXM TGG / KUL
Note: This review is about an experience that happened more than 3 years ago.

This was my last flight with this airline. Overall it's a low-cost company, so the service is minimal, but a little more care when it comes to luggage would be strongly appreciated. I've had my luggage damaged 3 times out of 3 flights. The only response from their customer service: It's a low-cost airline so there's no baggage insurance; contact your Carte Bleue insurance.

General
Overall rating
3 / 5
Value (price + quality)
5 / 5
On the ground
Check-in and boarding
2 / 5
Management of luggage
1 / 5
On board
Comfort
2 / 5
Costumer service
2 / 5
Your opinion of security
5 / 5
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By LORACLE, about Air Asia,
Posted online by HappyFlight, on 16 September 2015
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This review is also available in French.

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