2nd flight, 2nd broken suitcase

Review of LORACLE about the flight Air Asia between Siem Reap and Kuala Lumpur on 17/08/2015 in Economy
LORACLE AK / AXM REP / KUL
Note: This review is about an experience that happened more than 3 years ago.

This was my 2nd experience with Air Asia, same onboard service, light, puzzles, same unfriendly flight crew.
And, I think that the ground crew amuse themselves by ruining luggage, since this was my second flight with them and the 2nd break in the same place. My suitcase was also a very nice one from Samsonite that I'd already taken on 30 long-haul flights (round trip) and it had never broken until Air Asia got the better of it, and of course it was broken again on the next flight.

During this trip, I enriched the makers duct tape while repairing my luggage.

General
Overall rating
2 / 5
Value (price + quality)
5 / 5
On the ground
Check-in and boarding
2 / 5
Management of luggage
1 / 5
On board
Comfort
2 / 5
Costumer service
2 / 5
Your opinion of security
5 / 5
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By LORACLE, about Air Asia, , close to Rungis, Île-de-France, France
Posted online by HappyFlight, on 16 September 2015
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