The first flight, Macao-Kuala Lumpur, had no problems. The connection had a brief delay, but I arrived in Jakarta without a suitcase. They delivered it to my home the next day and contrary to expectation, nothing had been stolen!
This experience deserves to be commended. Has terminal 3 of the Jakarta airport become safe? Because of multiple previous problems with luggage theft, my opinion remains mixed.
I'm waiting for a few more future flights to confirm that it actually has improved. Meanwhile, a warning to users of Jakarta 3: don't place anything important in your checked luggage; it's still very risky. After all, it took Rome and Paris years to bring order to their baggage handlers.
The first flight was operated by the Malaysian airline, the second by the Indonesian one. There was no difference in the comfort level of the airplanes: both were spartan. Although the Indonesian airline is known to have a poor reputation, that concern was not justified on this flight.
Are you a representative of Air Asia and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!