The best of all the low-cost airlines

Review of SERGE13 about the flight Air Asia AK5134 between Kuala Lumpur and Kota Kinabalu on 01/01/2015 in Economy
Note: This review is about an experience that happened more than 3 years ago.

Check-in was done only on the Internet. The rules were strict. There were no allowances made when it came to luggage or anything else.

That's true in Europe, and there's no reason for it to be different in Asia.

There is one very important difference: Air Asia has created its Premium space.

The first 5 rows of the plane (only A320s) are reserved for those who have decided to pay for their services. To set the record straight: admittedly everything costs extra, but we're in Malaysia, and you have to consider the exchange rate.

As a result, a premium seat, with a travel kit, 44lbs of luggage, meal and drink, is rarely more than €100 for a one-way flight. I don't have to say that it's worth it to pay extra. That's what I did, and I loved it.

The flight crew, very young, was excellent. They were trained to listen to their customers, and we didn't feel by all kinds of advertising. It was the opposite: I had the impression of discretion on the second trip.

I really like this 2h30min flight.

The crash that they had was not reflected at all in what I saw. I felt safe and I had no worries of any kind.
It was really nice.

Overall rating
4 / 5
Value (price + quality)
5 / 5
On the ground
Check-in and boarding
2 / 5
Management of luggage
4 / 5
On board
4 / 5
Costumer service
4 / 5
Your opinion of security
4 / 5
4 / 5

Flight pictures

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By SERGE13, about Air Asia,
Posted online by HappyFlight, on 20 January 2015
This review has been read 102 times
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This review is also available in French.

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