Should be removed from Star Alliance

Review of Guillaume D. about the flight Air India between Paris Charles De Gaulle and Bombay on 21/12/2014 in Economy
Guillaume D. AI / AIC CDG / BOM

Having taken many Star Alliance airlines (notably Turkish Airline & SWISS), Air India is clearly not among the best.

I reserved two flights during my trip, one leaving from France, and an internal Goa - Kochi flight. For these two flights, I received 6 "SCHEDULE CHANGE - REVISED ITINERARY INFORMATION" e-mails, including one announcing a 6-hour layover in Delhi instead of the scheduled 2 hours on the departure flight from France. The Goa - Kochi on-hour direct flight turned into a Goa-Bombay/Bombay-Kochi flight, which meant a 6-hour trip. Check-in took 1 hour a reason I can't understand. Not to mention that 50% of the flights were delayed. Luckily the layovers were long.

On the return flight, we were grounded for 2 hours because of so-called climactic conditions (Yet, the airplanes next to us were taking off) and the flight crew gave us very little information. In addition, the first information that we got about the fact that we hadn't taken off came after a one-hour delay. Before that, nothing.

On the positive side: the seats were comfortable with a lot of legroom. The flight crew was nice and the screens for movies were good, except on the interior flights where there were screens but they didn't work.
In short, you need to have a lot of patience to fly on Air India.

General
Overall rating
2 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
1 / 5
On board
Comfort
4 / 5
Costumer service
4 / 5
Your opinion of security
3 / 5
Food
3 / 5
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By Guillaume D., about Air India,
Posted online by HappyFlight, on 4 January 2015
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This review is also available in French.

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