Air India

82 reviews - - Updated 7 hours ago
AI / AIC
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82 traveler reviews

Overall rating

2,75 / 5
2.75 stars over 5 - Based on 24 customers reviews
5 stars
4%
4
29%
3
25%
2
21%
1
21%

Ranking

71

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Ratings summary

Value (price + quality) 3,08 / 5
Comfort 2,71 / 5
Costumer service 2,38 / 5
Your opinion of security 3 / 5
Food 2 / 5
Management of luggage 2,75 / 5
Comfort 2,71 / 5
Detailed ratings »

Opinions about Air India

Author Title Rating
nickel Disgusting food, incompetent and unpleasant staff 2/5
Guillaume D. Should be removed from Star Alliance 2/5
Opinions about Air India

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Appalling



The flight was scheduled to depart at 1:30 pm.

After checking luggage, it was moved to 2 pm and then 3 pm without explanation.

There was a wait for boarding, again without explanation, until the passengers coming from Kathmandu sat down.

Summary: arrival in Paris with more than an hour and a half late on a flight made up of almost all French passengers, but whose announcements were made only in Hindi and English.

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Economy DEL - CDG 11/2015 2 views
ap95

Terrible, avoid at all costs. The flight had a 24-hour delay.



To make it short:
The plan: 2 Paris/Delhi/Melbourne tickets.
The reality: Paris/Delhi/Sydney/Melbourne (with a 24-hour flight delay!).

Apparently the delay was caused by an airport that always has weather problems. The food was terrible; I've never been so hungry on a flight.

The return flight: another delay, a missed train and a suitcase that had completely burst open and was missing a wheel. After about 50 e-mails they still haven't reimbursed me.
I wouldn't wish a flight like that on anyone.

Air India: Terrible. Bad staff and customer service.

Read more about « Terrible, avoid at all... »
Economy CDG - DEL 12/2014 11 views
Maud B.

The same meal again, and minimal service from the cabin crew



A three-hour stopover in Delhi then departed for Sydney onboard another Boeing 787-8.

There were more passengers this time, though it was still just as comfortable. The service was exactly the same as before: drinks followed by a meal; and though this was a 12-hour flight, there were no self-service drinks available, which is unfortunate. The only things we got were breakfast and a main meal, and these were quite small too.
Fortunately, the amenity kit contained a bottle of water in addition to a blanket and a cushion.

The cabin crew were not very pleasant at all, and disappeared entirely when not serving meals.

The main meal itself was exactly the same as on the Paris-Delhi flight.

The inflight entertainment, which was of good quality, was also exactly the same.

The take-off and landing were both gentle and on time, and the plane was nice to fly on overall.

Baggage retrieval was quick.

Read more about « The same meal again, and... »
Economy DEL - SYD More than 2 years 2 reactions 87 views
masi

Meal needs review



Boarding was onto an almost-new 787-8 that seemed surprisingly spacious and had enormous windows.

The interior felt very comfortable, there was generous legroom, the seats were pretty big and the plane wasn't full. Three seats all to myself on a night flight like this one, you can't ask for more.

There was no announcement from the pilot, which was too bad. The staff spoke English that was almost impossible to understand.

Service began very soon after takeoff, but just beverage service.
A meal followed, and it's too bad that there was no beverage service during the meal. There was the choice of two meals, chicken or fish. The dishes were very spicy, which must have spoiled the taste because they didn't seem bad at all.

After that, the flight crew didn't come by until breakfast, just stayed at the back of the plane talking.

Excellent in-flight entertainment, with a large selection of movies, series, games, etc.. Very thorough in-flight information system.

Soft takeoff and landing that were on time.

Luggage was sent directly to Sydney.

Read more about « Meal needs review »
Economy CDG - DEL More than 2 years 4 reactions 120 views
masi

Very good



It was a real pleasure to take this company because I love eat chicken and they gave me a lot of meat :)
No seriously, it was good.

My ticket was very cheap so I expect this kind of food, services... Nothing was wrong. I'm tall so seats are a bit to small for me but I enjoy the trip with this indian compagnie. The transfert in the airport was good.

Read more about « Very good »
Economy CDG - DEL 04/2015 1 reactions 7 views
Sylvain G.

Disguting experience!



The flight was totally bad. The leg space was not good, the reclining was broken, there was no entertainment. The flight was not well maintained. There was no proper lighting it was dark. The food was cold and awful and the quantity was very less. The take off was good but the landing was very turbulent. It was very difficult for us to be inside the aircraft . The aircraft cooler or the Air Conditioning was not at all good. The English of the captain was good enough but they were irregular in informing the passengers. The check in process was very slow. They had not given us the correct timings for the boarding process and and had printed the wrong gate number. They took very poor care of our luggages and they broke my suitcase . The service was good but again very slow and was very boring. I hated this experience!

Read more about « Disguting experience! »
Economy BOM - BLR More than 2 years 3 reactions 10 views
Unicorn

Disgusting food, incompetent and unpleasant staff



We traveled from Sydney to Paris with Air India and we had a stopover in Delhi. The waiting time was so long so we spent the night in a hotel...

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Economy CDG - DEL 12/2014 15 reactions 507 views
nickel

Should be removed from Star Alliance



Having taken many Star Alliance airlines (notably Turkish Airline & SWISS), Air India is clearly not among the best. I reserved two flights during...

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Economy CDG - BOM 12/2014 4 reactions 247 views
Guillaume D.

Flight crew was a pleasant surprise



For once the flight crew was smiling, attentive, etc. Woo-hoo!
Bad luck though, 6 sixty-something Indians, going to Paris enjoy themselves? They kept me from relaxing, and nine hours is a long time. They were worse than kids.
Otherwise no complaints. Air India still has the quality/price ratio. The best.

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Economy CDG - DEL More than 2 years 1 reactions 284 views
Nemesis

Very surpised



I flew with Air India on the 30 June, 2014. The space between the seat rows together with the ability to recline the seats meant I was able to get some rest. There was a wide range of films and games available on the personal screens. The meals were of good quality, and quantities were sufficient. The take-off and landing went well. The temperature was well regulated: not too hot, not too cold. The boarding and check-in processes went well. Staff were in attendance and available, and there wasn't too much of a wait at the airport. The baggage arrived in good condition. The cabin crew were very nice, though a little difficult to understand due to the accent. I recommend this airline.

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Economy CDG - DEL More than 2 years 4 reactions 282 views
Mathieu P.

68 travelers pictures

Discover your next flight in pictures

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  • En partant de Delhi, on peut voir le "smog" qui en fait la ville la plus polluée au monde.
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  • les fenêtre en questions
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  • Boeing 787 Air India ;)
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  • Le magazine d'Air India avec de bonnes infos sur des sites à visiter en Inde.
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