A very delayed flight departing from Marseille (no precise information on the cause)…rumor of a bomb alert at the Algiers airport.... In the end, there was a three-hour delay and I missed my connection to Africa (Burkina Faso), because the captain “decided” not to board passengers (though he had the list).
At the Algiers airport, no communication, no explanation, no assistance (e.g., complimentary telephone or internet access), no complimentary services (neither drinks, nor food, from arrival in Algiers at about 9 p.m.—three hours after scheduled time—until 1 a.m. of the following day)….
No solution found other than that of waiting for the next flight (two days afterwards), while it would have been possible to use other airlines and go through other countries.... They also used some misleading ads: “Air Algerie Always Caring of You…”
Those two days were spent in a second-class hotel, always with no internet or telephone services, far from the city….
On the day of departure, the tickets hadn't been prepared, and also one of my bags had been searched (a chocolate box was ripped open and partly consumed)….
To conclude, Air Algerie will be dragged to court.
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