How to arrive two days later

Review of Re C. about the flight Air Algerie AH 1021 between Marseille and Ouagadougou on 22/12/2012 in Economy
Note: This review is about an experience that happened more than 3 years ago.

A very delayed flight departing from Marseille (no precise information on the cause)…rumor of a bomb alert at the Algiers airport.... In the end, there was a three-hour delay and I missed my connection to Africa (Burkina Faso), because the captain “decided” not to board passengers (though he had the list).

At the Algiers airport, no communication, no explanation, no assistance (e.g., complimentary telephone or internet access), no complimentary services (neither drinks, nor food, from arrival in Algiers at about 9 p.m.—three hours after scheduled time—until 1 a.m. of the following day)….
No solution found other than that of waiting for the next flight (two days afterwards), while it would have been possible to use other airlines and go through other countries.... They also used some misleading ads: “Air Algerie Always Caring of You…”
Those two days were spent in a second-class hotel, always with no internet or telephone services, far from the city….
On the day of departure, the tickets hadn't been prepared, and also one of my bags had been searched (a chocolate box was ripped open and partly consumed)….

To conclude, Air Algerie will be dragged to court.

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
1 / 5
Costumer service
1 / 5
Your opinion of security
3 / 5
1 / 5
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By Re C., about Air Algerie,
Posted online by Florian de What The Flight, on 7 January 2013
This review has been read 611 times
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This review is also available in French.

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