I found the economy, but where's the premium?

Review of Fayol F. about the flight Air France 083 between San Francisco and Paris Charles De Gaulle on 01/01/2014 in Economy plus
Fayol F. AF / AFR SFO / CDG
Note: This review is about an experience that happened more than 3 years ago.

By choosing a premium economy seat I thought I'd get quality of service and a seat somewhere between business and economy class, but I was completely mistaken:

1/ the seat (11A) wasn't clean: breadcrumbs on the floor and the base of the seat? Black marks on the plastic parts, it all looks like a worn and badly maintained seat

2/ the seat was broken: the right side of the metal frame of the seat was broken in two! The headphone holder was unscrewed, the footrest was also unscrewed or broken!

3/ the space: good, finally something better than economy: a plus point, but that's what you're paying for!

4/ reclining: very, very limited, I could hardly sleep. Comfort: it's extremely hard, the thickness of the foam is equivalent to a go-kart seat.

5/ the service: the same as in economy, in other words you only see the hostess for the aperitif (served at 16:30) and the meal (served at 17:30) and not at all the rest of the time: not present, not asking if there's anything you'd like or how you're experiencing the flight

5b / Ah yes, I showed the problems with the seat (cf point 2) to the chief purser but he wasn't the least in the world concerned and he left to go and look after his business clients, with an air of condescension ...

6/ The meal: this is great because they give you the menu where it says the meal has been specially prepared for you ... but Air France must think that their clients are all 5 years old because you're served pasta or mince then a compote and chocolate mousse. Basically, a dinner I could eat with a straw.

As for the rest: security ok, films ok, punctuality ok

Overall rating
2 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
5 / 5
Management of luggage
5 / 5
On board
2 / 5
Costumer service
2 / 5
Your opinion of security
5 / 5
1 / 5
Was this review helpful?
By Fayol F., about Air France,
Posted online by HappyFlight, on 2 January 2014
This review has been read 480 times
Flag this review
This review is also available in French.

Are you a representative of Air France and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!

One comment RSS Comments

Add a comment

Read Air France reviews