One-star business class with nothing special to mark the occasion of Christmas Eve

Review of AirNapoleon about the flight Air France AF442 between Paris Charles De Gaulle and Rio De Janeiro Intl on 24/12/2013 in Business
AirNapoleon AF / AFR CDG / GIG
Note: This review is about an experience that happened more than 2 years ago.

The AF flights that part from Paris late at night now have an “accelerated” business service, with “accelerated” actually meaning “reduced to a minimum” (so at the same level as airlines rated one or two stars). I already knew this, but chose this flight anyway because it was the only direct route on this Christmas night. So, I was neither surprised nor disappointed nor dissatisfied.

Some crew members should stop pretending that this service is the best of the best, though. What’s annoying is not that the national airline is mediocre (neither the best nor the worst), but that it goes out of its way to present itself as if it were superior. For instance, this Christmas night they recommended a tuna described as “fagottoni with season cheeses sprinkled with zucchini sauce and ground creamed tomatoes” that was actually just ravioli with canned tomatoes, which is really not the image that their marketing wants to present of their business class. Luckily, there were also some flight attendants who were more realistic on the quality of the airline, being also attentive to the passengers, and active in finding solutions to make the flight a pleasing experience.

We departed from 2E K, with its underground lounge (for those who want to discover the 2E M, with its new S4 “passenger park” lounge, which has been so much praised for its design, beware that it’s not open at night – you have to take a morning flight; also know that it’s not worth it, because it looks good in pictures, but is not very functional in practice).

Air France has recently changed the services of their lounges. It’s better, but the food is still mostly sliced cold turkey breast, which was already the main ingredient. Only the soup is hot and new. The chocolate dessert, which we have to endure since September, is very fatty and gross. For Christmas, they served champagne “from a box coming from the first class lounge.” An unsold bottle, reminding us that the airline operates on a shoestring. As for the accompanying biscuit, it was the famous and ever-present Mère Poulard biscuits. A used shoestring…

On board, we had to wait a long time for the connecting passengers from Stockholm, who arrived late at CDG. They visibly brought along the welcome drink, which was served very late, with neither napkin nor smile. Stockholm’s cold, however, had already joined us in the cabin. The new AF blanket – the gray one that was itchy and unwarming has been smartly replaced by a yellowish, half-wool, half-plastic blanket that is uglier, but warmer – is not sufficient. Luckily, we could use the IFE to pass the time and watch a movie that was often interrupted by repetitive announcements. I wonder if there is still a person who does not know that you’re not supposed to smoke in airplanes – and especially not in restrooms equipped with smoke detectors. The airlines should stop telling us that. We got the point and there are “no smoking” signs everywhere anyway. The advantage is that since I was going to Brazil I got to learn how to say “restrooms” in Portuguese.

Seeing that the Stockholm flight had not yet arrived, every crew member decided to come welcome every business class passenger. The head of the main cabin, the head of the business cabin, the intern – everybody came, with more or less warmth, but without greeting the passengers by their name as is done by the Asian airlines, which I figure are Air France’s model of excellence. We also got the comfort kit, which is the same for men and women because it’s basically just a shoe bag and socks with no right-foot/left-foot differentiation. The packaging has changed, though: there’s a big “80” to remind us of the airline’s great and beautiful history. Personally, I’m more interested in its progress in the next three years than in nostalgic memories of years past that we can download to our USB sticks if we have nothing better to do.

We take off at last, with a 40-minute delay that we will not really recover. I’ll spare you the crucial information destined to the smokers who go to the bathrooms, which are repeated at 10,000 feet in case they haven’t understood when we were on the ground. I also pass on the aperitif, served without a napkin, without a smile, and with no peanuts. They cut the peanuts to speed up the service; they cut the napkin because there were no peanuts; they cut the smile because the effort to cut all the other things was not very exciting.

We quickly get to the meal, which I already said was mediocre. The flight attendant passed and served a tray with the starter plate, the dessert, the cheese, and the cutlery. At the other end of the row, passengers appreciate the arrangement of these items, because this way they can start with the dessert. Or, more probably, they failed to understand that that was the dessert.

I had been warned, on the airnapoleon.com blog, of a minimal service to avenge my critical reviews of the airline. This wasn’t the case, because the steward took the time to remove the plastic lids from the tray before serving me and then pompously recited the menu with a pretentious air that got on my nerves: “hand-sliced smoked salmon and blini, lightly-cooked duck foie gras terrine, baby spinach.” I told him I wanted the foie gras and he answered that it wasn’t either one or the other. I unsuccessfully negotiated, then, to get some lemon to hide a little the taste of the plastic lid that was over the salmon. I then found a smart (and very dedicated) attendant that brought me some lemon slices that were in the aperitif drinks.

The principle of accelerated service doesn’t mean that you’ll get the hot dish quickly. It implies that you can gain some time by having your dessert while you wait. Fifteen minutes after finishing my starter dish, I give in and pass to the cheese. I was getting ready to eat the dessert when the flight attendant showed up. For the hot dish, I left the spaghetti to my neighbor and turned to the mathematically named “[Duckling + Chestnut + Red Currant] = Thibaut Ruggeri” that was on the menu. The description was promising: “Pure seasonal product, the chestnut reminds us of Autumn and Winter! The vivacity of the red currant, in turn, is present to bring life to the respectable duckling steak that coated in its three peppers.” The result is ugly (see the photo) and bad. I’m not obsessed with the culinary art, but I’d say that Thibaut Ruggeri made a reheated mess.

For the rest of the flight, it’s the traditional movie and slide. The AF business seat is flat but sloping; even though you have to admit that the NEV4 (the latest version of the seat) is a little less sloping that the NEV3. This business cabin also feels like paradise in comparison to the back of the plane, which I visited to give my legs a stretch. The jumbo’s main cabin is dirty and messy. The seats by the emergency exits should be removed because the legroom is occupied by the boxes of the evacuation slides. Half the passengers are directly next to the restrooms or noisy galleys placed in the middle of the cabin. It’s absolutely essential to prioritize sitting at the upper deck if you’re flying coach.

Breakfast was akin to the dinner: scrambled eggs, waffle or charchuterie, fruits with custard, industrial yogurt, croissant or warm brioche. And we finally landed in Rio, where the crew’s luggage are delivered first, and where I can spend the rest of Christmas day on the beach. Copacana, Ipanema: it was worth the trip, even in a one-star business that did nothing special to mark the occasion of Christmas Eve.

General
Overall rating
2 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
2 / 5
Management of luggage
3 / 5
On board
Comfort
2 / 5
Costumer service
3 / 5
Food
1 / 5
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By AirNapoleon, about Air France, , close to Brazil
Posted online by HappyFlight, on 26 December 2013
This review has been read 336 times
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  • Le champagne servi au salon est une récup'
  • Le voyage se fera dans le nez du Jumbo
  • Le cintre d'accueil et le siège toboggan (NEV4)
  • La boisson d'accueil est un peu tristounette
  • La pochette est jolie, le contenu est banal
  • Le dessert est servi avec l'entrée
  • Le gri-bouillie du Bocuse d'Or 2013
  • Le petit déjeuner est tiède et standard
  • On fait ce qu'on peut pour partager un peu d'esprit de Noël
  • Bien arrivé à Rio !

4 comments RSS Comments

HappyFlight replied Translate

Bonjour,

Merci pour ce 40ème avis :)
Ah les annonces pour les cigarettes, c'est malheureux mais quelques passagers n'ont toujours pas compris comme ils se font prendre sur le fait dans les WC, et après bonne chance pour eux...

Effectivement la canette ne donne pas spécialement envie

Sinon pour les bagages PEQ, c'est que généralement ils sont mis dans une soute à part, tout petite. C'est pour ça que leur déchargement est plus rapide.

Bonnes vacances au Brésil et bonnes fêtes :)

PS : Je vous invite à regarder cette vidéo, on reconnait bien Air France et "l'émotion du service"


Il y avait une autre vidéo AF que je ne trouve plus mais que j'avais cité dans un article

"Marine Gall, Directrice Expérience pour le secteur long-courrier souhaite que l’ensemble du personnel prenne des initiatives pour répondre aux attentes des clients et réagir aux imprévus au lieu d’appliquer mécaniquement des procédures comme sur les compagnies Asiatiques (selon elle)."

The user who posted the review has replied. Translate

Benjamin,
Je risque d'être un peu agacé parce que je connais bien cette vidéo du "PS", pleine de beaux mots et de promesses d'excellence, mais elle est destinée aux journalistes, les vrais passagers savent que c'est du vent. D'ailleurs les derniers mots sont "au cours de l'année 2015" : on n'y est pas. Et au début on entend "notre savoir-faire inégalé" : on n'y croit pas.
Avec l'arrivée d'une nouvelle Direction et face à certains indicateurs au rouge dans sa réputation et son prix km, Air France a lancé Best & Beyond dans un grand show comme la compagnie les adore, et pour monter en gamme son IMAGE. Malheureusement, la montée en gamme concrète ne se fera -on l'espère- qu'avec la nouvelle cabine. Entretemps, on demande au PNC d'oser, sans prévoir aucun moyen : le repas des vols partant tard a été réduit (plateau entrée-dessert), il n'y a toujours pas de catering "souhaits particuliers" (des sauces et assaisonnements, du citron, des boissons hors menu en business, des bouchons à oreille, des desserts supplémentaires, etc. en éco) comme il y a sur d'autres compagnies pour justement donner les moyens de satisfaire le passager.
Dernière remarque : un Directeur Délégué Long Courrier, Une Directrice Expérience Long Courrier, un Responsable Produit Long Courrier, ça fait beaucoup de monde pour dire qu'il faut réduire le choix des repas Long Courrier pour accélérer le service, alors que le problème vis-à-vis de la concurrence est le faible nombre de personnes travaillant en cabine....

HappyFlight replied Translate

Effectivement je vous rejoins totalement.
AF reste bloqué sur son nombril au lieu de prendre les choses "vraiment" en main.

J'avais mis la vidéo en lien comme je la trouvais intéressante par rapport aux intitulés pompeux des repas.

Le temps que la compagnie se croira toujours au top niveau (qu'elle a été, on ne peut pas dire le contraire) elle n'arrivera pas à avancer, non ?

Un article que j'avais fait http://fr.whattheflight.com/blog/2013/06...

En comparaison Corsair offre une classe économique de qualité, pas cher, confortable (pour un avion), possibilité de choisir un plateau spécial (italien, marin...). Ife de qualité (par rapport aux autres compagnies européenne)

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