Flat tyres

Review of Antoinefr35 about the flight Air France Af3539 between La Havane and Paris Charles De Gaulle on 10/03/2013 in Economy
Antoinefr35 AF / AFR HAV / CDG
Note: This review is about an experience that happened more than 3 years ago.

Departed for an eight day trip to Cuba with Thomas Cook. No complaints about the hotels or Air France, until the end of the trip that is. On Saturday the 9th we boarded a Boeing 777-300 in SkyTeam livery. We took our seats and the plane moved off. We manoeuvred on the taxiway for a good quarter of an hour. The pilot lined us up, opened up the throttle, then cut the power a few seconds later and manoeuvred to the next taxiway. We were arriving back at the gate when the pilot announced that there was a minor technical problem and that we'd be leaving in about an hour. They served us a meal and we patiently grinned and bore the situation with the meal and the in-flight entertainment system. The pilot began speaking again and announced it was going to take two hours... then that the problem had in fact been diagnosed and we had four flat tyres! We disembarked and had a lot of hassle getting the visas back again for entry to Cuba. Then it took four hours to find a bus, then two and a half hours travelling by coach to the hotel, followed by one hour for the rooms to be allocated to us. The return flight itself was up to normal standards, except that there were 460 extra passengers to check-in in the same amount of time than for the flight the day before... = three hours queuing up. Pitch as with economy class. In-flight entertainment adequate. The meal served was the same as the one the previous day. Cabin crew were good-humoured, despite the situation. On the other hand, zero for punctuality, but I've been left with no choice there.

Overall rating
2 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
4 / 5
On board
3 / 5
Costumer service
3 / 5
Your opinion of security
1 / 5
2 / 5
Was this review helpful?
By Antoinefr35, about Air France, , close to Acigné, Bretagne, France, via its phone
Posted online by Florian de What The Flight, on 25 September 2013
This review has been read 279 times
Flag this review
This review is also available in French.

Are you a representative of Air France and would like to reply to this review or be notified by email when reviews are published about your airline company? Please contact us!

Add a comment

Read Air France reviews