Air France do not care about their customers

Review of mkt33 about the flight Air France between London Heathrow and Kansai Intl on 05/10/2017 in Economy
mkt33 AF / AFR LHR / KIX
Note: This review is about an experience that happened more than 2 years ago.

Air France cancelled my first flight, then the replacement flight was delayed, resulting in a missed flight, an 8 hour wait at the airport and an extra stopover in Korea. It took 27 hours to reach my destination and I received NO form of compensation. What's more, there was no bus to rush us to our flight after the delay like other connecting flights got - the cabin crew just told us to hurry so we ran through one of the biggest airports in the world with luggage, only to be told that there was no way we would have got on. In fact, after complaining they sent me 2 generic emails that were exactly the same saying there was nothing that they could do. I will NEVER be flying Air France again and would urge others not to either. They treat their customers so badly and just don't care when something goes wrong, which apparently happens a lot judging by all the bad reviews I'm now reading online.

Overall rating
1 / 5
Value (price + quality)
1 / 5
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By mkt33, about Air France, , close to Stevenage, England, United Kingdom
Posted online by admin, on 6 December 2017, view original version
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